Operations & People Support Coordinator

Operations Support and HR

Fortin's Supply is a local family-owned business that has been part of the community since 1946. Fortin's has stores in Chilliwack, Abbotsford, and Hope. Our core principles reflect honesty, understanding, safety, recognizing our mistakes and turning them into lessons, and cherishing our long-term relationships with our valued customers throughout the Fraser Valley.

This position is full-time, Monday to Friday, 8:00 am - 4:30 pm.

Position Summary:

The Operations Support and HR role is a hybrid position designed to bridge HR functions with day-to-day operational needs across the organization. This role combines traditional HR responsibilities with hands‑on involvement across various departments, including retail floor/warehouse operations, payroll administration, and leadership in workplace health and safety initiatives. The candidate will receive comprehensive cross‑training to ensure a deep understanding of company operations.

Operations Support and HR is primary for:

• Human Resources
• Operations Support
• Health and Safety Leadership
• Working at other branches to support Operations and HR primary tasks
• Payroll Administration Back-up

Reporting to the VP of Operations for guidelines and support.

1. Human Resources

• Manage and support recruitment, onboarding, off-boarding, and performance processes.

• Maintain employee records and ensure compliance with labor laws and company policies.

• Act as a resource for employee questions regarding benefits, policies, and workplace concerns.
• Manage and support annual performance evaluations and other employee evaluations
• Assist with training matrix tracking and employee engagement initiatives.
• Develop, review, or improve company policies and procedures
• Support the leadership team in various projects
• Support VP of Operations with scheduling and timecard approvals.
• Scheduling and timecard approval as needed when other managers are away

2. Operations Support

• Rotate through key positions within the company to gain working knowledge of all roles.
  • Counter, Dispatch, Shipping/Receiving, Administrative
• Document job instructions and provide feedback for process improvements.
• Act as a backup for operational areas during peak times or staff shortages.
• Uniform inventory management

• Going to other branches to assist in various tasks and training

3. Health and Safety Leadership

• Serve as the Employer Co-Chairof Health and Safety for the organization.
• Conduct risk assessments and implement safety protocols.
• Lead safety training and ensure regulatory compliance.
• Coordinate incident investigations and maintain health and safety records.
• Ensure Work Safe BC compliance

4. Payroll Administration - Back-up (not full‑time)

• Processing payroll accurately and on time.
  • Semi-monthly, Final Pays, bonuses, ROE submissions
• Ensure compliance with all federal, provincial, and local payroll regulations.
• Support tracking of hours, leave, and benefits in coordination with department managers
• Administration for benefits, RRSP, EHT, and WCB claims/filing
• Processing Year-End
  • T4’s, reporting etc.

Qualifications and Skills
:

• Previous experience in HR or Office Administration preferred
• Strong people skills with a positive attitude and professionalism
• Comfortable taking charge in difficult situations
• Proficiency with computers and online office tools such as HRIS (ADP), Word, Excel, and Google Workplace
• CPHR designation or working towards a CPHR designation is an asset
• Experience leading or working with a Joint Health and Safety Committee
• Experience in the retail and customer service industry

As a Full‑time Employee with the Fortin’s Team, you will have access to:

• Health and Dental Benefits Package
• RRSP Matching
• $200 Annual Wellness Initiative
• Employee Pricing on Automotive, Housewares, Tools, and more
• 2 Weeks Paid Vacation
• Annual Staff Events
• Training programs for professional and personal development
• Be part of a growing and successful industry leader

Fortin's offers Competitive Benefits and Wage packages; remuneration is dependent on experience.

While we thank all who apply, only those considered for hire will be contacted.