Assistant Manager, Supportive Housing

Title: Assistant Manager, Supportive Housing

Position Status: Full-time, 37.5 hours per week.

Location: Chilliwack (45867 Thretheway Avenue|Chilliwack, BC|V2P 1K4)

Reports to: Senior Manager, Housing

Salary Grade: Level – 5 ($ 67,567 - $ 73,320)

Schedule: Tuesday to Saturday, 10am to 6pm (Please note that shift timings and scheduled days of the week for this position are subject to change to meet operational needs of the program.)

The Assistant Manager, Supportive Housing, along with Assistant Manager, Shelter Operations supports the daily operations of a 49-unit harm reduction supportive housing program, including 22 enhanced care units designed for tenants with complex physical, cognitive, mental health, or substance-use related needs. This role works closely with the Fraser Health Enhanced Care Team to ensure coordinated, integrated, and consistent support across the enhanced care component.

The Assistant Manager provides on shift leadership to unionized staff, ensures adherence to harm reduction and trauma informed practices, and maintains operational alignment with BC Housing and Fraser Health service standards. The role also provides coverage and leadership support to the same-site 42 bed emergency shelter as required.

• Support day to day operations of a 24/7 supportive housing building with 49 units.
• Oversee and coordinate services within the 22 enhanced care units in collaboration with the Fraser Health Enhanced Care Team.
• Ensure compliance with BC Housing Operating Standards, supportive housing frameworks, and organizational policies.
• Maintain a safe, inclusive, low barrier housing environment grounded in harm reduction principles.
• Provide site leadership when the Manager is absent, including decision-making during emergencies.
• Performs other duties as required.

• Provide supervision, guidance, and day to day direction to unionized housing staff, case management team and enhanced care support workers)
• Support scheduling, shift coverage, break planning, and workload distribution.
• Assist the Senior Manager and Assistant Manager, Shelter Services with scheduling, grievances, investigations, and adherence to collective agreement provisions.
• Recruits, interviews, and selects staff in consultation with Senior Manager and Human Resources.
• Participate in performance evaluations, progressive discipline, and documentation.
• Support onboarding, orientation, and ongoing training of all unionized staff.
• Foster a collaborative, trauma informed culture that supports staff wellness and professional development.

• Promote and model harm reduction, trauma informed, culturally safe, and client centred practices.
• Support shelter clients and housing tenants with:
• crisis intervention and de-escalation
• overdose prevention and response
• wellness checks and safety planning
• case management
• referrals and coordination with internal and external services
• Work closely with the Fraser Health Enhanced Care Team to coordinate care for enhanced care tenants requiring specialized support.
• Ensure staff follow appropriate boundaries, confidentiality, and case management documentation practices.

• Provide leadership, staffing support, and crisis response to the same-site 42 bed emergency shelter as needed.
• Coordinate cross-program staffing during emergencies, shortages, or heightened activity.
• Support consistent procedures, communication, and service standards across shelter and housing operations.

• Respond to behavioural, medical, and environmental emergencies across the shelter and the housing building.
• Lead critical incident response when required, including overdose management, evacuation, conflict resolution, and safety interventions.
• Ensure timely, accurate incident reporting to the Manager and BC Housing when applicable.
• Follow up on incidents with staff debriefs and operational adjustments.

• Support BC Housing reporting (occupancy, incidents, unit turnover) and Fraser…