Assistant Manager, Shelter Operations

Title:

Assistant Manager, Shelter Operations

Position Status:
Full-time, 37.5 hours per week.

Location:

Chilliwack (45867 Thretheway Avenue | Chilliwack, BC | V2P 1K4)

Reports to:

Senior Manager, Housing

Salary Grade:
Level – 5 ($67,567 - $73,320)

Schedule:

Sunday to Thursday, 10am to 6pm (Please note that shift timings and scheduled days of the week for this position are subject to change to meet operational needs of the program.)

The Assistant Manager, Shelter Operations, along with Assistant Manager, Supportive Housing, plays a key leadership role in the daily operations of a 42-bed low barrier emergency harm reduction shelter and provides on site support and coverage to an attached 49 unit supportive housing program, including 22 enhanced care units for tenants with complex physical, cognitive, or behavioral health needs.

This role supports the Manager in ensuring both programs operate safely, effectively, and in full alignment with BC Housing operational standards, harm reduction principles, trauma informed care, and union collective agreements.

The Assistant Manager provides supervision to unionized staff, oversees shift operations, responds to crises across the site, and ensures consistent service delivery for individuals with overlapping needs related to homelessness, substance use, mental health, and chronic health conditions.

• Support day to day operations of a 24/7 emergency shelter and same site supportive housing program.
• Ensure compliance with BC Housing standards, service agreements, and reporting requirements.
• Maintain safe, inclusive, low barrier environments across both programs.
• Provide operational oversight when the Senior Manager is off-site, including decision-making authority during emergencies.
• Coordinate communication flows between shelter and housing teams to maintain consistency.
• Performs other duties as required.

• Provide on shift supervision, coaching, and direction to unionized frontline staff and case management team (shelter, housing, and enhanced care teams).
• Assist the Senior Manager and Assistant Manager, Supportive Housing with recruitment, scheduling, grievances, investigations, and adherence to collective agreement provisions.
• Recruits, interviews, and selects staff in consultation with Senior Manager and Human Resources.
• Participate in performance evaluations, progressive discipline, and documentation.
• Support onboarding, orientation, and ongoing training of all unionized staff.

• Promote and model harm reduction, trauma informed, culturally safe, and client centred practices.
• Support shelter clients and housing tenants with:
  • crisis intervention and de‑escalation
  • overdose prevention and response
  • wellness checks and safety planning
  • case management
  • referrals and coordination with internal and external services
• Ensure enhanced care units operate with consistent support for residents with increased medical, cognitive, or behavioural needs.

• Respond to behavioural, medical, and environmental emergencies across the shelter and the housing building.
• Lead critical incident response when required, including overdose management, evacuation, conflict resolution, and safety interventions.
• Ensure timely, accurate incident reporting to the Manager and BC Housing when applicable.
• Follow up on incidents with staff debriefs and operational adjustments.

• Assist with BC Housing reporting requirements, including occupancy, incident summaries, inventory, and KPI data.
• Maintain accurate logs, case notes, and shift communication tools.
• Support financial tracking, petty cash, unit turnover processes, and supply/harm reduction inventory management.
• Participate in audits, inspections, and continuous improvement initiatives.

• Ensures that Chilliwack’s Housing & Shelter programs operate in compliance with Phoenix Society Policy and Procedures and all relevant health and safety legislation.
• Participate in the Occupational Health and Safety (OH&S) committee to ensure compliance with Workers' Compensation requirements, Fraser Health…