Lead Personal Insurance Operations Manager

Join a top North American brokerage as a Manager of Personal Insurance Operations, focusing on process improvement and operational excellence. Enhance the team's productivity through technology adoption and innovative solutions.

This role calls for an experienced leader with at least five years in personal insurance operations or brokerage management. You will manage daily operations and lead initiatives that improve workflows. Your proficiency with the Applied EPIC Broker Management System will be vital for ensuring success.

Key Responsibilities:

• Implement and maintain operational workflows for accuracy

• Conduct updates based on regulatory and internal changes

• Create EPIC template letters with quality assurance

• Identify operational inefficiencies and lead improvements

• Liaise with stakeholders for effective change management

Requirements:

• 5 years of experience in insurance operations

• Strong skills in Microsoft 365 and BI tools

• Excellent problem-solving and analytical abilities

• Familiarity with RPA methodologies is beneficial

• Effective at presenting to technical and executive audiences

Drive operational success in our Personal Insurance division with a focus on innovation and problem-solving.
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