Centre Manager

Employment Type:

Permanent

Company Description
We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description
About the role

The  WorkBC Centre Manager  leads the day-to-day operations of the centre, overseeing staff, service delivery, and program performance to ensure exceptional client outcomes and compliance with contract and Ministry requirements. Reporting to the Regional Manager, this role provides leadership, coaching, and operational oversight while driving achievement of key performance targets, supporting governance activities, and fostering an inclusive, client-focused, and high-performing team culture.

What you'll do

Ensure strong, clear, and open communication while building trust-basedrelationships with staff, leadership, employers, service providers, and community partners

Manage daily centre operations, including staffing and service delivery within contractperformance standard parameters, as well as within Ministry Eligibility requirements,Ministry Policy, and all other contract requirements.

Work side by side with staff of various roles on a regular basis to observe work processes and to meet needs such as during busy times or staff illnesses.

Assess and make decisions related to Service Delivery requests pertaining to Client service delivery decisions/policies

Liaise with project applicants and/or the Ministry to support the marketing and identification of eligible Clients for Job Creation Partnerships (JCP) or Project Based Labour Market Training (PBLMT) projects within the service area

Operationally execute centre-specific budget, business plan, quality management plan, service initiatives for client inclusion groups, cohort-based group programming,employer outreach plan, and service awareness and marketing plan in collaboration and coordination with others in the team

Report on program operations and work collaboratively with the Service Deliverymanagement team within the centre governance structure.

Develop strategic partnerships with community organizations, employers, Indigenouspartners, and training providers, ensuring the centre works with Ministry staff to encourage information sharing and coordinated responses to Client and labourmarket needs and opportunities.

Provide support to the Service Delivery team members as related to building sharedgoals, problem solving, advising, coaching and feedback; be available to answer questions.

Create a day-to-day environment of strong cross-functional team performance,ensuring effective coordination throughout the team

Support the Regional Manager in developing and implementing local Programobjectives, strategies, programs, and budgets

Supervise and collaborate with staff to achieve results; responsible for ensuring that the teams understand performance and client service standards and how to reachthem

Support the team to help achieve KPMs, milestones, and overall program/contractualsuccess

Qualifications
What you bring

Minimum of three (3) years’ demonstrated program and staff leadership experience, and a richunderstanding of employment programming, including conducting and interpreting Client Needs Assessments coaching and mentoring Clients; and building partnerships with employers,community agencies, and other partners.

Demonstrated ability running business operations ensuring a range of goals, including financial and key performance measure goals, are met.

Exceptional relational competence and demonstrated ability to interact effectively with diverse team members to accomplish goals.

Strong leadership, teambuilding skills and supervisory skills

Excellent organizational and interpersonal skills coupled with strong verbal and written communication skills.

Flexible, creative, and able to adapt quickly to changing needs of a new program.

Able to manage stressful situations in a fast-paced environment; be calm under pressure.

Knowledge of the local labour market, community resources, government programs, job…