Branch Manager

Description

Our Story &

Purpose:

We’re Vancity, a member‑owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net‑zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement.

Your Role in Supporting Our Members:

As a Branch Manager
, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will oversee operational planning, staff development, community engagement, and financial performance, ensuring members receive high‑value financial advice and services that support their long‑term well‑being. This role is ideal for a collaborative, community‑driven leader who thrives in dynamic environments and inspires teams to deliver excellence.

This is a Full‑time, Permanent role based at our Chilliwack Community Branch (Branch 31) and will report directly to the Senior Regional Director, Inclusive Banking
.

How You'll Make an Impact:

• Delivering on financial objectives and performance targets for the branch
• Developing, coordinating, and monitoring branch activities to ensure high‑quality service delivery
• Building branch visibility and brand awareness to strengthen community presence and drive business growth
• Leveraging Vancity’s full suite of products and services to meet member needs
• Coaching and guiding staff to achieve excellence in advice, service, and member experience
• Analyzing operational processes to identify efficiencies and areas for continuous improvement
• Supporting a culture of accountability, collaboration, and member‑centric service
• Diagnosing operational or member‑related issues and identifying effective solutions

What You’ll Bring to the Team:

• Minimum 3 years of people‑management experience in a financial services environment
• Minimum 2 years of business development experience with demonstrated measurable outcomes
• At least 5 years of overall experience in the financial industry or a related field
• Strong business acumen and applied knowledge of financial products, advice, and service delivery
• Advanced knowledge of Vancity products, policies, procedures, systems, and tools
• Advanced understanding of Vancity strategies, functions, and programs
• A Bachelor's Degree or equivalent combination of education and experience

Extra Skills That Set You Apart:

• Completion of IFIC or CSC
• Completion of three CFP‑eligible courses
• Completion of Vancity‑aligned coaching modules

You’ll Thrive Here If You Are:

• A Strong People Leader – You inspire, mentor, and support your team to reach their full potential.
• A Strategic Planner – You proactively organize, prioritize, and coordinate branch activities.
• An Effective Communicator – You communicate business objectives clearly and model strong member‑service behaviours.
• A Decisive Problem‑Solver – You confidently assess risk and identify solutions that balance member impact and business needs.
• Analytical and Insight‑Driven – You evaluate branch performance and identify areas for operational improvement.

What You’ll Earn:

The salary range for this role is $108,500 to $134,085 per annum. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package,…