Library Learning Commons Clerk II

Library/Learning Center Clerk

Under general supervision, performs a variety of tasks involved in the circulation, maintenance, support, and processing of library materials, media and LLC resources; performs assigned library/media functions related to the circulation, cataloging, organization, and processing of materials and equipment; assists students, faculty, staff, and community members across the LLC. Provides support online and in-person, according to service need. Assists with coordination of delivery of services and provides work guidance to student assistants and LLC Clerk I staff to implement Chaffey policies and supervisor directives.

Responsibilities include:

• Providing high quality customer service to students, faculty, staff, and the community; performing circulation tasks and assisting with check-in and check-out processes and renewals;
• Assisting students, faculty, staff, and community members to locate, receive, and use LLC resources across multiple formats, to include print, audio-visual, digital, and other formats as technology evolves;
• Performing shelf reading, shelving and shifting of books, and cleaning shelving areas as needed;
• Maintaining distribution and tracking of LLC equipment;
• Assisting with computer printing, scanning, photocopying and other equipment; performing simple servicing of machines and assisting with basic computer software/hardware issues; troubleshooting and contacting servicing support for handling, as necessary;
• Providing assistance and answering questions to direct students, staff, faculty, and community members to additional Chaffey resources, as appropriate. Maintaining a strong working knowledge of resources across Chaffey College.
• Working with Library Technicians to ensure library materials are updated;
• Providing work direction to short-term and student workers;
• Coordinating preparation of facility for opening and closing, securing public areas, powering on and off equipment, and other related activities;
• Processing and maintaining reserves, reserve records, and providing reserve cataloging for physical and digital reserve collections. Processing faculty-provided material. Monitoring and revising the physical and digital inventory of reserve collections;
• Fulfilling requests for archived course descriptions; digitizing materials and assisting with Archive Projects, as needed;
• Confirming student registration status to verify student accounts and lending eligibility using appropriate campus technologies;
• Performing a variety of clerical duties, communicating in-person and online, handling routine correspondence and requests; screening and directing calls, and inquiries to appropriate personnel or department;
• Tracking and notifying users of overdue materials and equipment through multiple communication strategies as needed;
• Assisting with scheduling of LLC Clerk staff coverage across multiple locations during staff absences;
• Collaborating with other College departments, as assigned; participating in staff meetings and attending training as assigned;
• Performing related duties as assigned.

Qualifications:

MINIMUM QUALIFICATIONS

• Any combination of education, training, and experience that provides the required knowledge, skills, and abilities. An example of this would be completion of high school and work experience in library/learning media circulation.
• Demonstrated evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds in a community college environment.
• Knowledge of library terminology, practices, and procedures as they apply to an automated circulation module.
• Knowledge of the full range of library services; knowledge of the filing and classification systems used in the library; ability to file accurately and rapidly according to detailed guidelines. Ability to input data into administrative and library databases.
• Familiarity with word processing, spreadsheets, presentation and other general-use records; ability to learn to operate LLC equipment.
• Ability to interpret and explain library policies and procedures.
• Ability to organize, prioritize, and control workload;…