Construction Service Dispatcher
Listed on 2026-08-21
-
Administrative/Clerical
Office Administrator/ Coordinator, Clerical, Admin Assistant -
Customer Service/HelpDesk
Office Administrator/ Coordinator, Clerical, Admin Assistant
Service Dispatcher
Department: JG Facilities
Location:
Chino,CA
Employment Type:
Full-Time
JGFacilitiesisseekinganorganized,customer-focused
Construction Service Dispatchertosupportourcommercial Facilities Division .Thispositioncoordinatesserviceworkforcommercialconstruction,electrical,andfacilitymaintenanceprojectsbydispatchingfieldtechnicians,schedulingservicecalls,coordinating materials,andcommunicatingwithcustomersthroughoutthelifecycleofeachjob.
Theidealcandidatehaspreviousexperiencedispatchinginaconstruction,facilities maintenance,electrical,plumbing,HVAC,orsimilartradeenvironmentandunderstandsthefast-pacednatureofcoordinatingfieldserviceoperations.
Essential Duties&Responsibilities Dispatch & Scheduling- Receiveincomingservicerequestsbyphone,email,andcustomerportals.
- Createandmanageworkorderswithinthecompany'sservicemanagementsoftware.
- Scheduleanddispatchtechniciansbasedonlocation,skillset,availability,andjobpriority.
- Coordinateemergencyservicecallsandadjustschedulesasneeded.
- Monitortechnicianschedulesthroughoutthedayandmakereal-time adjustments.
- Serveastheprimarypointofcontactforcustomersregardingservicerequests.
- Maintainregularcommunicationwithcustomersregardingappointmenttimes,delays,andjobstatus.
- Provideprofessionalandtimelyresponsestocustomerinquiries.
- Ensurecustomersreceiveexceptionalservicethroughouttherepairprocess.
- Maintainaccuratedocumentationofworkorders,technician notes,labor,andserviceupdates.
- Trackopenservicecallsthroughcompletion.
- Verifycompletedworkordersbeforeclosingthem.
- Assistwithobtainingcustomerapprovalswhenrequired.
- Communicateeffectivelywithfieldtechniciansthroughouttheday.
- Coordinatewithvendorswhenoutsideservicesarerequired.
- Workcloselywiththe Facilities Managerregardingtechnicianworkload ,scheduling priorities,andcustomerneeds.
- Escalateserviceissuesrequiringmanagementattention.
- Maintainorganizedservicerecordsandcustomerinformation.
- Assistwithreporting,scheduling metrics,andservicedocumentation.
- Supportinvoiceprocessingbyensuringworkorderinformationiscompleteandaccurate.
- Performotheradministrativedutiesasassigned.
- High School Diplomaor GED.
- Strongwrittenandverbalcommunicationskills.
- Proficiency in Microsoft Office (Outlook,Excel,Word).
- 2+yearsofdispatching,scheduling,orservicecoordinationexperience,preferablysupportingcommercialconstruction,facilities maintenance,electrical,plumbing,HVAC,orotherskilledtradeserviceoperations.
- Experiencewithdispatchingorworkordersoftware(Sage Field Operations ,Service Channel,orsimilar).
- Workingknowledgeofconstructionmaterialsandterminology.
- Bilingual(English/Spanish) isaplus.
AtJGFacilities,wetakeprideindeliveringdependable,high-qualitycommercialfacilityservicesthroughout
Southern
California.
Ourteamvaluesaccountability,communication,andexceptionalcustomerservice.
Ifyouenjoyworkinginacollaborativeenvironmentwherenotwodaysarethesame,we'dlovetomeetyou.
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