CSR Customer Service Representative HVAC and Plumbing

Overview

Metz Air Control is a fast-growing, family-founded HVAC company. We are seeking a friendly, organized, and motivated Customer Service Representative (CSR) to join our growing HVAC & Plumbing team. This position is the first point of contact for our customers and plays a key role in daily operations.

• Answer incoming calls and schedule service appointments
• Must be comfortable calling our customers to advertise services
• Provide excellent customer service and handle customer inquiries
• Dispatch technicians and coordinate daily schedules
• Enter and update customer information accurately
• Process service requests, invoices, and follow-ups
• Communicate effectively with technicians and management

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer and data entry skills
• HVAC or plumbing office experience preferred (but not required)
• Bilingual (English/Spanish) a plus

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

• Hourly Pay $21-$25
• Steady, full-time position
• Supportive team environment
• Opportunity for growth within the company