Customer Service Representative

Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same.

• Coordinate airbags recall appointments and provide all necessary dealership information.
• Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.
• Accurately document customer concerns to create detailed cases.
• Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
• Collaborate with teammates for continuous feedback and professional growth.
• Handle settlement calls with utmost professionalism.
• Provide comprehensive support and details on claims.
• Utilize call center software to efficiently manage interactions and data.
• Achieve performance targets in call handling, customer satisfaction, and resolution rates.
• Naviagate multiple screens and software systems to assist customers effectively.

Your availability is required Monday-Friday from 6am-5pm across various schedules. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

• Call center
• Customer service
• Computer navigation
• De-escalations

• Must be able to work with a team and on their own.
• Must be able to type 35 WPM minimum.
• Computer skills – able to navigate multiple screens, tabs, software, etc.
• Previous customer service experience.
• Good decision-making skills – must be able to work independently with little supervision.

Expert Level

Contract to Hire position based out of Chino, CA.

The pay range for this position is $20.00 - $20.50/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chino, CA.

This position is anticipated to close on Jan 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.