Chino, CA - Customer Service Representative

Chino, CA - Customer Service Representative Address 13878 Yorba Ave, Chino, CA 91710, USA Compensation $43,880.00 - $65,820.00/hour

Tank Holding Corporation has become the market leader and manufacturer of rotationally molded poly and welded steel bulk storage and material handling products in North America. Tank is growing rapidly and is always working to expand its capabilities and diversify product offerings consistent with the company values of growth and service to its customers.

We’re looking for a seasoned Customer Service Representative to join our team! You’ll be providing exceptional service to our existing and potential customers for the Norwesco brand of products at our Chino, CA location.

• Do you have excellent computer skills, great phone etiquette and communicate well using email?
• Do you consider yourself a people person and love to solve problems?
• Do you thrive in a fast-paced environment?

If this describes you, then this role is for you!

• Processing a high volume of orders, from entry to shipment
• Answering incoming calls concerning a variety of topics
• Configuring truckload quantities of our products to prepare for shipment
• Communicating daily with production and logistics to coordinate order flow and shipments
• Required experience – proficient computer skills including Microsoft Office, exceptional communication & organizational skills in an office environment. Must be able to work individually and as a team and have the ability to adapt to sudden change dictated by the priority or urgency of work assignments.
• Education required – a high school diploma or GED equivalent. College Degree preferred.
• Years of experience preferred – 5 years with prior experience in a customer service capacity showing ability to demonstrate care for customers while managing customers and sales support. Demonstrated ability to manage escalations and occasional difficult interactions with empathy and a sense of urgency.
• Industry experience preferred – basic knowledge of manufacturing and logistics a plus.

• Required experience – proficient computer skills including Microsoft Office, exceptional communication & organizational skills in an office environment. Must be able to work individually and as a team and have the ability to adapt to sudden change dictated by the priority or urgency of work assignments.
• Education required – a high school diploma or GED equivalent. College Degree preferred.
• Years of experience preferred – 5 years with prior experience in a customer service capacity showing ability to demonstrate care for customers while managing customers and sales support. Demonstrated ability to manage escalations and occasional difficult interactions with empathy and a sense of urgency.
• Industry experience preferred – basic knowledge of manufacturing and logistics a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional, represents 1 to 33% or 1-2 hours of an 8-hour work day.

Frequently, represents 34 to 66% or 2 1/2 to 5 1/2 hours of an 8-hour work day.

Regularly, represents 67 to 100% or 6 to 8 hours of an 8-hour work day.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and peripheral vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tank Holding provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.