Contact Center Representative

* Description
* * Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.

* Assist scheduling customers with appointments for Airbag recalls and provide dealership information.

* Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes

* Capture concerns of the customer and properly document calls to create a case.

* Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.

* Work fluidly with team for clear feedback and growth opportunities.

* Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.

* Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.

* Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.

* Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates

* Will use multiple screens, soft wares, and processes to assist customer.

* Must be available Monday-Friday from 6 am - 5 pm as there are various agents scheduled within this timeframe
* * Skills
* Call center, Customer service, computer navigation, outbound

* Top Skills Details
* Call center,Customer service,computer navigation,outbound

* Additional

Skills & Qualifications
* Must be able to work with a team and on their own
Must be able to type 35

WPM minimum
Computer skills - able to navigate multiple screens, tabs, software, etc.
Previous customer service experience

Education:

College Degree preferred but equivalent work experience is sufficient Good decision making skills - must be able to work independently with little supervision. Automotive or dealer experience is a HUGE PLUS, but it is preferred not required.

* Experience Level
* Expert Level

* Job Type & Location
* This is a Contract to Hire position based out of Chino, CA.

* Pay and Benefits
* The pay range for this position is $20.00 - $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Chino,CA.

* Final date to receive applications
* This position is anticipated to close on Feb 20, 2026.
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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required

Preferred

Job Industries

• Other