Customer Service Representative - Tier I Tech Support

Job Category: Customer Care & Services

Requisition Number: CUSTO
001108

• Posted:
  May 8, 2026
• Full-Time
• On-site

Showing 1 location

Chino, CA 91710, USA

• Pay or shift range: $19 USD to $21 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Supervision

Reports to:

Technical Support Manager

Your Role and Impact

If you have a passion for problem solving and customer service, we want you! In this role, you will combine your technical knowledge with your communication skills to resolve customer inquiries regarding View Sonic products and services. This is a great entry-level role that will provide exposure to various facets of the tech industry.

• Represent View Sonic via phone, email, and chat for the specified customer types within the call center
• Respond to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
• Assist end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
• Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
• Assist customers with purchases or capture sales opportunities using Sales Force software based on customer needs
• Successfully listen to understand and isolate customers’ needs; collects the necessary information to determine course of action for the enterprise accounts efficiently

• HS Degree, BA in Computer Science, Information Technology, or related field preferred
• 1 year’s experience in a customer service; in a technical environment is preferred
• Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
• Strong written and verbal communication
• Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
• Bilingual Spanish or French a plus

• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment
• Advancement for career in customer success, sales, or marketing
• Environment:
  Full time in office
• Physical Effort:
  Work requires infrequent physical demands
• Hazards:
  Negligible, little or no exposure to hazards

At View Sonic, we do more than just, “See the Difference.” We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. View Sonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.