Customer Service & Warranty Coordinator

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Full Time Clerical Chino, CA, US

2 days ago Requisition

Salary Range: $44,000.00 To $54,000.00 Annually

Customer Service & Warranty Coordinator
PACIFIC COAST MANUFACTURING (PCM)
Salary Range: $44K - $54K
This is an on-site role based in Chino, CA

Be the Link Between Our Dealers and Our Factory Floor

At Pacific Coast Manufacturing, we combine precision, craftsmanship, and ingenuity to create products built for the outdoors and built to last.

We're problem-solvers, detail-obsessed builders, and people who take pride in doing great work. What we make ultimately ends up in backyards, where people gather, grill, relax, and make memories. We believe every detail matters, and we celebrate good work.

We're looking for aCustomer Service & Warranty Coordinator to be the go-to resource for dealer warranty claims, parts requests, and order support. When a dealer needs a replacement part, has a warranty issue, or needs an order to move quickly, you'll own it from intake through resolution.

You'll work closely with plant operations, inventory, and quality to keep claims and orders moving, maintain accurate records, and make sure the right answers - and the right parts - get to the right people.

A key part of the role will be improving how we track and identify parts across our brands. Today, inconsistent naming and recordkeeping can create delays and errors. You'll help bring more accuracy and consistency to that process

• Process dealer and customer warranty claims from intake through resolution, including identifying replacement parts and coordinating shipments.
• Serve as the primary contact for dealer parts requests and general order inquiries by phone and email.
• Track open claims and requests through resolution, following up proactively.

• Print and process sales orders and generate invoices accurately and on schedule.
• Prepare shipping labels and coordinate outbound shipments for parts and warranty replacements.
• Perform periodic stock checks to confirm parts availability.

• Maintain accurate, well-documented records in claims, requests, and shipments.
• Identify part-naming inconsistencies that can cause warranty lookup errors and support the rollout of a unified, cross-brand item master.
• Escalate recurring quality or design issues identified through warranty claims to the appropriate team.

• Make an immediate impact:
  
  Own a function that's currently spread across multiple roles.
• Work across the business:
  
  Interact regularly with dealers, plant operations, inventory, quality, and leadership.
• Grow with the function:
  
  Help build and shape a process that could grow into a larger team.
• Hands-on training is provided; specialized manufacturing experience isn't required.

• Strong customer service instincts including patience, clarity, professionalism, and solutions-oriented, especially when dealing with frustrated dealers or customers.
• Excellent written and verbal communication skills.
• Ability to manage multiple claims, orders, and requests without losing track of details.
• Strong attention to detail and accurate data-entry habits.
• General manufacturing or warehouse familiarity is a plus but not required.

• 1-3 years of experience in customer service, warranty administration, order processing, or a similar support role.
• Experience with an ERP or order-management system is a plus;
  Fishbowl experience is helpful but not required.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• High school diploma; additional education or training is a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended periods in an office setting.
• Occasional walking on the manufacturing floor to verify part locations and stock.
• Computer and phone use for extended periods, with or without adaptive software.

If you're ready to solve real problems, make an impact, and be part of a team that takes pride in what it does,come build with us.