Customer Service Representative-Bilingual

Why work at Classic Plan?

Join Classic Plan Premium Finance, one of North America's premier insurance premium financing companies. Since starting our journey in 1984, we have built a significant presence across the country. Our Brand Purpose,  Funding the American Dream , drives us. It underlines our commitment to lead the market by delivering innovative financial and technological solutions that empower our customers, partners, and employees to realize their aspirations.

With an unmatched company culture and a customer first mindset, we empower our team members to deliver unparalleled products and customer service, setting new industry standards.

The customer representative has a key role that will help Classic Plan communicate with our customers, agents, and carriers through phone calls, emails, and some texts. This position requires some customer service experience, experience in premium finance customer service a plus. We're looking for someone who likes to manage a variety of tasks, has a positive attitude, excellent communication skills, and can work both independently and as a team player.

• Answer Inbound calls from our customers
• Place Outbound calls to customers for payment reminders
• Respond to e-mails submitted by customers
• Handle customer payments
• Other Miscellaneous customer service duties as assigned

• Comfortable and proficient working on a computer and phone system
• Basic knowledge of 10-key
• Basic knowledge of MS Word / MS Outlook / MS Excel
• Customer service and communication skills
• Prompt response to email inquiries

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Profit sharing

• Monday to Friday

We at Classic Plan Premium Financing, Inc. are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws.