Customer Service Professional

Responsibilities

• Communicate with customers developing new and fostering existing relationships.
• Act as first point of contact placing, monitoring, and tracking customer orders.
• Schedule delivery appointments for direct & indirect orders and communicate with warehouse and customers accordingly.
• Quote and generate Purchase Orders.
• Manage vendor cost changes and updates, internally and with customers.
• Communicate with customers to understand needs and find the best possible solutions to customer concerns.
• Arrange freight, scheduling, delivery of inbound stock from vendors.
• Maintain proper record retention on all receiving, sales orders, deliveries, and routing.
• Replenishment planning: demand forecasting, lead time forecasting, order frequency analysis, service level analysis.
• Analyze inventory needs and place purchase orders accordingly for general and customer dedicated stock.
• Recommends changes in process and procedures based on customer feedback.
• Use product, market, and functional knowledge in combination with company processes, procedures, and applications to ensure customer satisfaction.
• Perform other related duties and responsibilities as required or assigned.

• High school diploma or equivalent.
• Strong planning, organizational, time management, and communication skills.
• Desire to learn and provide the best possible experience for our customers.
• Ability to communicate with all levels within the organization.
• Fundamental knowledge of PC Applications.