Systems Analyst

Reports to:

Director of Information Services

The Application Systems Analyst is responsible for maintaining, troubleshooting, and supporting business‑critical applications to ensure optimal performance and user satisfaction. This role will specifically support systems such as GSW, WMS, and applications and services used within the Chino operation, serving as a key liaison between end users, development teams, and IT operations.

• Provide day‑to‑day support for internal and/or customer‑facing applications
• Troubleshoot and resolve application issues, incidents, and service requests in a timely manner
• Monitor application performance and system health; proactively identify and address potential issues
• Investigate root causes of recurring issues and implement long‑term solutions
• Collaborate with development teams to elevate bugs, support releases, and validate fixes
• Perform application configuration, updates, and deployments as needed
• Maintain documentation for processes, known issues, and troubleshooting guides
• Support end users by providing guidance, training, and clear communication
• Participate in on‑call rotation, as required, to support critical systems
• Ensure compliance with company policies, security standards, and best practices

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent hands‑on experience
• 3-5 years of experience in application support, technical support, or a related role
• Fluency in Mandarin (spoken, written, and reading comprehension)
• Strong troubleshooting and problem‑solving skills, with the ability to analyze issues across applications, databases, and integrations
• Experience working with SQL and database concepts, along with familiarity with APIs, integrations, and log analysis.
• Hands‑on experience supporting ERP, CRM, or other enterprise applications in a production environment
• Familiarity with ticketing systems (e.g., Service Now, Jira) and understanding of the software development lifecycle (SDLC) and release processes
• Working knowledge of scripting languages (e.g., Power Shell, Python, Bash) and experience with cloud platforms (AWS, Azure, or GCP) is a plus
• Strong communication skills with the ability to clearly translate technical concepts to non‑technical users and collaborate across teams

• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment
• Office Presence
  :
  Full‑time in office
• Environment
  :
  Normal office conditions.
• Physical Effort
  :
  Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Hazards
  :
  Negligible, little or no exposure to hazards

View Sonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.