Senior DC Operations Manager

Responsibilities

• Oversee daily DC operations including inbound receiving, outbound fulfillment, inventory control, returns processing, quality assurance, and retail allocations.
• Ensure all ecommerce and retail orders are fulfilled accurately and within established service level agreements.
• Monitor throughput, productivity, and operational performance to ensure consistent execution and scalability.
• Coordinate DC scheduling and workload planning to support business demands, peak periods, promotions, product launches, and new store openings.
• Maintain compliance with safety standards, operational procedures, and company policies.
• Serve as the primary operational liaison between Princess Polly and third‑party logistics providers.
• Ensure 3PL partners have the tools, resources, forecasting, and information required to successfully execute fulfillment, inventory management, returns processing, and retail support activities.
• Monitor and manage 3PL performance against SLAs, identifying opportunities for improvement and driving corrective actions where necessary.
• Lead regular operational reviews with 3PL partners to address performance, capacity planning, process improvements, and business readiness.
• Partner with Planning, Merchandising, and Supply Chain teams to ensure accurate inventory flow and replenishment strategies.
• Maintain high levels of inventory accuracy through cycle count programs, discrepancy resolution, and process controls.
• Oversee retail fulfillment activities, ensuring timely and accurate store allocations and replenishments.
• Manage inventory‑related issues and collaborate with internal teams and 3PL partners to resolve discrepancies efficiently.

• Bachelor's degree preferred in Supply Chain, Logistics, Business Administration, or related field.
• 5+ years of experience in distribution center, logistics, supply chain, or warehouse operations leadership.
• Experience managing third‑party logistics (3PL) relationships and performance.
• Strong understanding of ecommerce fulfillment, retail replenishment, inventory management, and returns processing.
• Proven experience managing service level agreements, operational KPIs, and process improvement initiatives.
• Proficiency with Warehouse Management Systems (WMS), inventory management platforms, and operational reporting tools.
• Knowledge of warehouse safety standards, compliance requirements, and operational best practices.