Operational Specialist

Handle end-to-end first-mile ocean export operations, including booking, cut-off, container release, pick-up, loading, return, and B/L confirmation.

Match optimal sailing schedules, routes, and rates based on customer needs and cargo conditions.

Coordinate closely with shipping lines, freight forwarders, trucking companies, and customs brokers.

Track shipment status and handle exceptions such as rollovers, delays, re-routing, and destination port congestion.

Coordinate first-mile ocean freight with overseas warehouse arrival, customs clearance, inbound appointment, and delivery.

Follow up on destination customs clearance to ensure timely warehouse inbound.

Work with overseas warehouse and last-mile teams to resolve inbound exceptions, damage, and shortage issues.

Prepare and review first-mile shipping documents, including B/L, packing lists, invoices, customs documents, AMS/ISF, etc.

Coordinate with customs brokers for export declaration, inspection, and customs queries.

Ensure documentation compliance with origin and destination customs requirements to reduce inspection and hold risks.

Verify first-mile ocean freight charges, including freight, surcharges, drayage, customs fees, and destination charges.

Work with finance to complete AR/AP reconciliation and settlement.

Assist in optimizing first-mile logistics costs and improving quotation competitiveness.

Communicate with customers on shipment progress and handle inquiries and complaints.

Maintain relationships with shipping lines, forwarders, trucking companies, customs brokers, and overseas warehouses.

Support the sales team with first-mile ocean freight solutions and quotations.

Maintain accurate operational data and system records for traceability.

Assist in reviewing and improving first-mile ocean freight processes to enhance efficiency.

Perform other related tasks as assigned.