Member Account Representative - CFS (20 hours

Are you passionate about delivering exceptional service and building long‑term relationships? Royal Credit Union is seeking a Member Account Representative to engage Members, understand their financial goals, and recommend solutions that support their success—while upholding Royal’s values and commitment to service excellence

• Member and Community Focused:We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment:Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth:We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment:We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged
• Community Involvement:Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

The Member Account Representative
provides exceptional service to members by building rapport and engaging with them – confidently begin conversations, anticipate questions, actively share information in a way members understand, and handle objections. Establish and maintain Member relationships, including business and consumer depository accounts and other related products and/or services. Meet Member needs by actively promoting and selling Royal's suite of financial products & digital services, including navigating digital usage.

Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal's Core Values, creating loyal Members. Take initiative to learn and become knowledgeable in all of Royals' products and services.

What’s It Like Being a Member Account Representative at Royal Credit Union? Watch Here!

• Compensation: $20.05 – $22.46per hour
  (candidates with significant related experience may be higher)
• Benefits:Royal is proud to take care of our team members and their families! This position is eligible for select benefits such as paid vacation, 401k with match, tuition reimbursement, student loan repayment assistance, childcare assistance, and more!

• High School Diploma or equivalent
• Previous customer service experience
• Must be bondable upon hire
• Strong interviewing, listening, and verbal/written communication skills with the ability to clearly explain financial products, anticipate Member needs, handle objections, and build trust-based relationships.
• Ability to identify opportunities to recommend appropriate financial solutions, evaluate Member…

• Prior experience in sales
• Previous experience working in a financial institution

• Part-Time
  , working approximately 20hours per week.
• Variable hours between 9:45am - 6:15pm Monday through Friday
  , including a Saturday rotation between 9:45am-2:15pm.
• Must be able to work fully onsite at the Chippewa Falls South Royal Credit Union branch location.

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out-of-town learners may be eligible for reimbursement of travel and lodging expenses, subject to Royal's travel and expense reimbursement guidelines.
  • Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.
• After Foundation training is completed, Member Account Representatives will participate in an additional 9 days of training split between Learning Center and Tactical Branch locations prior to serving Members independently at your ‘Home’ Branch.
• • Learning Center:Held at one of three locations (Eau Claire, White Bear Lake, or Somerset), this classroom style training is conducted via Zoom by a live facilitator and covers the fundamental aspects of your role. You will be supported by an in-person content matter expert alongside you to assist your learning. Training will run from 9:00am – 4:30pm on these days.
  • Tactical Branch:This hands‑on training experience will provide you the opportunity to work 1:1 with a dedicated OJT (on the job trainer) for six days to practice the things you learned at the Learning Center in a live branch environment prior to getting in front of Members.