Field Service Engineer

Field Service Engineer – Davidson, NC

Trane Technologies is hiring a Field Service Engineer to oversee technicians and service providers in the operation, maintenance, service, and repair of refrigeration systems. The role may be remote/consultative or require on‑site interaction at customer facilities. The primary focus is to solve problems, provide solutions, ensure quality, and facilitate timely job administration based on customer financial and performance criteria.

• Provide remote technical support to installing contractors and field technicians to ensure break/fix repairs align with Trane guidelines.
• Conduct site assessments as needed based on service call reviews and customer requirements.
• Support complex troubleshooting during service execution and recommend corrective actions to resolve technical issues.
• Deliver scheduled after‑hours, weekend, and holiday technical assistance to service technicians.
• Perform proactive remote diagnostic health checks, service call reviews, and identify continuous improvement and cost‑saving opportunities.
• Assist with technician scheduling, quote support, and coordination with service providers to ensure effective service delivery.
• Support hiring, training, compliance, and technical development of internal and third‑party service personnel.
• Review work orders, refrigerant tracking, and service documentation to ensure completeness, accuracy, and process compliance.
• Partner with internal teams and customers to maintain quality standards, meet regulatory and customer requirements, and improve overall customer satisfaction.
• Direct and organize on‑site construction crews (subcontractors) as necessary to meet project milestones, including start‑up and quality; provide guidance and training on Day 1 with installation crews.

• Associate Degree or accredited apprenticeship in Refrigeration, HVAC, Electrical, or related Engineering Technology with 5 years of commercial/industrial refrigeration service experience, or a High School Diploma/GED with 10 years of related experience.
• At least 3 years of maintenance or service experience and hold a Universal EPA Refrigerant Certification.
• Bachelor’s degree in Technical Management and additional experience in commercial/industrial refrigeration, HVAC, and electrical service leadership are preferred.
• Strong communication, leadership, teamwork, initiative, and sound decision‑making skills to work effectively across all levels.
• Broad mechanical repair knowledge, strong Microsoft Office and mobile device skills, and ability to travel up to 40 %.

Annual base salary range: $75,700.00 – $. Incentive eligible:
Yes. Compensation may vary based on seniority, geographical location, experience, and other factors.

• Health insurance and holistic wellness programs starting Day 1.
• Fertility coverage and adoption/surrogacy assistance.
• 401(k) match up to 8 % company contribution.
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and support for volunteer and parental leave.
• Tution assistance and student debt support.

Trane Technologies is an equal‑opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Yes – may require additional drug screening.