Field Service Engineer

About the Role

We are looking for a time served experienced Field Service Engineer with a strong focus on ensuring quality service deliverables are met. The candidate will be a self-driven go getter who needs to have a proven technical background i.e., Maintenance / Fitter, Fitter / Turner and have a high level of technical know-how.

As part of the Service Branch team, our Service Engineers are responsible for servicing a wide range of GEA technologies, primarily mechanical equipment for all major dairy factories, water treatment plants, wineries, and breweries all over NZ.

The successful candidate will be based in Christchurch, servicing a broad range of customers with a focus on ensuring delivery of excellent technical customer service.

• Servicing and maintaining a range of GEA technologies at our customer sites (mainly 25kg Packing Machines but not limited to e.g., Atomizers, Homogenizers, and Separators)
• Any necessary remedial or rectification works.
• Performing site trouble shooting with remote support, including actively listening to customers feedback and supporting them to resolve technical issues.
• Actively engaging in preventative maintenance visits and addressing breakdowns (planned and unplanned).
• Performing disassembly, inspection, troubleshooting, repair, and reassembly of highly specialised equipment.
• Producing regular and thorough service reports while maintaining meticulous service records.
• Focusing on continuous improvement, providing feedback, solutions, and initiatives to all key stakeholders.
• Maintaining and improving customer relationships to foster collaboration, ensuring customer satisfaction and loyalty.
• Demonstrating and appreciating safety for self and others in all actions and activities and maintain a general understanding of the health and safety legislation.

Domestic (nationwide) travel as and when required to meet the tasks required for the role. During the winter months, there will be a requirement for overtime. There will also be the need to be on call from time to time to help with after hours breakdowns.

• Trade qualification (i.e., fitter / turner or similar) is preferred.
• Minimum of 3 years' working experience in a mechanical discipline preferably with experience in the food and dairy production industry.
• Strong work ethic coupled with a high attention to detail.
• Strong Mechanical aptitude and ability to interpret and follow service and parts manual sand drawings.
• Quality and pride of workmanship and a willingness to travel.
• A commitment to maintaining high safety standards.
• Outstanding customer service and ability to adjust your style based on the needs of the customer.
• Ability to work independently, unsupervised and as part of a team.
• Excellent communication skills, both verbal and written.
• Proficient in IT and Microsoft Office applications