Customer Service Representative

Summary

An industrial company in Christiansburg, VA is seeking to hire a Customer Service Representative to provide support to residential and commercial customers by responding to inquiries, requests, and routine service concerns.

Experience with in a similar role is preferred and experience with scheduling and accounts receivable is preferrable.

• Answer routine customer service calls regarding concerns and questions on commercial and residential accounts.
• Resolve billing questions, service inquiries, cancellations, price changes, and basic equipment issues, which may require outbound communication to other parties.
• Assist with Accounts Receivables and take payments from customers.
• Return all internal and external calls, emails, and faxes in a timely manner.
• Enter service data into systems for billing, scheduling, and documentation purposes.
• Log all customer interactions into systems for record keeping.
• Additional duties as assigned.

• Experience in Microsoft Word and Excel
• Friendly, professional personality with good communication skills for over the phone and email with customers.
• 2-3 years of experience in a similar customer service role within an industrial company
• Experience with scheduling of dispatching services or maintenance repairs.
• Organizational skills and ability to thrive in a fast paced, high volume environment.
• Ability to work well in a team environment.
• Ability to complete assigned tasks and projects with minimal supervision.

On-site, Monday through Friday, either 7:30 or 8am to 4:30 or 5pm