Practice Manager

Position Summary

The Practice Manager is responsible for the overall administrative and operational management of Blue Ridge Associates in Neurology. This role ensures the efficient and compliant operation of a specialty neurology practice focused on Multiple Sclerosis, neuroimmunology, infusion therapy services, and MS clinical trials. The Practice Manager works collaboratively with physicians and clinical leadership to support high-quality patient care, operational excellence, and regulatory compliance of the organization.

Managing Director, Director of Patient Care, and Director of Revenue Cycle

All onsite administrative staff and clinical support except Medical Directors

• Oversee day-to-day operations of all clinic locations
• Manage administrative and support staff, including hiring, training, scheduling, performance management, and corrective action
• Ensure efficient patient scheduling, registration, and clinic workflow
• Oversee infusion therapy operations, including coordination, staffing support, and compliance with safety standards
• Monitor financial performance, prepare reports, and manage operating expenses in alignment with approved budgets
• Ensure compliance with HIPAA, OSHA, CMS, and other applicable federal and state regulations
• Support regulatory and operational requirements related to MS clinical trials and research activities
• Develop, implement, and enforce practice policies and procedures
• Address patient concerns and promote a culture of service excellence
• Participate in strategic planning and practice growth initiatives

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred
• Minimum of 3 years of healthcare management experience, preferably within a specialty or infusion-based practice
• Experience supporting infusion services and/or clinical research operations preferred
• Strong leadership, organizational, financial, and communication skills

This position operates primarily in a clinical office environment across Salem and Christiansburg locations and requires regular on-site presence.

• The employee is regularly required to stand, walk, and sit, as well as talk and hear.
• Good hand-eye coordination and the ability to lift up to at least 25 pounds.