Property Manager II

The Property Manager is responsible for comprehensive oversight of an assigned multifamily property (or properties) and for providing professional, courteous service in the highest ethical manner.

The Level II manager is responsible for a total of more than 70 units or multiple properties. Duties include but are not limited to supervising, motivating, and establishing career goals for site staff; ensuring buildings and grounds are maintained in a safe, secure, and aesthetically pleasing manner; maximizing quality service to residents, adhering to the property’s annual budget; directing/coordinating leasing to maintain occupancy goals and other activities associated with property operations.

The Property Manager ensures property performance to established physical and budgetary measures to meet federal/state/grant partner regulations and guidelines (such as HUD, Section 8, and more). The position requires initiative/self-starter abilities, demonstrated skill working in a fast-paced environment, prioritizing the work of others efficiently and effectively to meet budgetary constraints while accomplishing maximum benefit to clients, and handling multiple demands simultaneously with intermittent interruptions.

Working hours may vary, but the customary schedule is 8:00 am – 5:00 pm with a one-hour break for lunch; however, the nature of work requires occasional evening/weekend hours and occasional overnight travel. Regular attendance and punctuality are required to maintain efficient operations and provide support to residents and staff.

• Manage other on-site staff, including leasing consultants, maintenance technicians, etc.
• Hold daily staff meetings with employees to identify any property needs/concerns and seek solutions.
• Collaborate with the HR department and Regional Manager on the resolution of personnel issues through coaching and training, progressive discipline, EAP referral, and/or termination of property staff in accordance with employment laws and company policy.
• Successfully market and lease units in a timely manner in order to maintain maximum occupancy (target occupancy rate of 95%, and apartment turnover target is 5 days or less).
• Collect, post, and deposit income in an accurate and timely manner using YARDI Voyager rental software.
• Inspect vacant apartments on a daily basis to ensure no unauthorized/unreported occupancy, check rent-ready status, or identify apartment defects that could threaten the health/safety of a neighboring resident or property.
• Establish/maintain “Green/Recycling” training, facilities/receptacles to promote and ensure successful property recycling programs.
• Collaborate with Resident Services volunteers/partners to ensure delivery of resident programs and support (where applicable).
• Apply communication and conflict resolution skills to diffuse Resident concerns in a professional, courteous, and empathetic manner to seek resolution.
• Work with the Regional Manager and/or District Manager and Regional Maintenance Coordinator to identify and schedule needed capital improvements for the property.
• Assist in the preparation of the annual property budget.
• Monitor property budget monthly to review purchases and control costs.
• Ensure compliance with LIHTC, HUD, RD, and other programs through regular file audits, property inspections, and timely reporting.
• Maintain property to ensure successful compliance with regulatory requirements (HUD, Section 8, DHCD, or others).
• Create and submit property reports to the Regional Manager as required.
• Collaborate with HR and the Regional Manager to recruit and hire staff, ensuring that all associated procedures and paperwork are completed accurately and on time, to meet payroll and regulatory compliance requirements.
• Maximize employee success by providing ongoing supervision and training to property staff and working with the Regional Manager to create and schedule annual staff development/training plans.
• Implement internal assessments for quality assurance and customer satisfaction as requested/directed.
• Meet recordkeeping guidelines as related to grant or regulatory funding program requirements and maintain human resources or other confidential…