Behavioral Health Security Specialist

Behavioral Health Security Specialist

Employment Status:
Full time. Shift: Any Day, Any Shift (United States of America). Facility: 2901 Lamb Cir - Christiansburg. Requisition Number: R160758.

Behavioral Health Security Officer provides security services to Carilion Clinic Health System, its hospitals, Inpatient Psychiatry units, Emergency Medical and Psychiatric Services, ambulatory/outpatient clinics and other designated areas where visitors and/or patients may be collocated. The BHSS provides proactive violence prevention and training toward fulfilling the basic mission of safe, effective high‑quality care amid emotionally charged situations in which behavioral escalations may occur.

Individuals serving in this capacity are non‑sworn security personnel with additional training in de‑escalation tactics and problem solving. The BHSS is trained to engage escalating patients and/or visitors in verbal and non‑verbal communications aimed at mitigating risks of harm or injury, enhancing safety of patients and staff, and improving customer service.

• Assisting clinical staff at designated locations under the Carilion Clinic Police and Security Department, which includes Adult and Pediatric Emergency departments, inpatient and ambulatory units, and other designated areas.
• Monitoring the safety and security of individuals within the assigned unit or area of supervision.
• Interacting with individuals in designated areas of supervision with the goal of establishing trust, integrating as a member of the healthcare team, providing a calm, non‑aggressive presence.
• Responding to emergency or crisis situations, intervening in escalating verbal exchanges, providing physical intervention as needed and appropriate, demonstrating sound judgment, maintaining composure when dealing with physically or verbally abusive patients or visitors.
• Working assertively to mitigate risks of assault or harm to patients, visitors and staff.
• Maintaining a high degree of visibility in the assigned areas.
• Embodying appropriate de‑escalation techniques.
• Effectively de‑escalating patients, visitors or other individuals as a member of the care team.
• Preventing potentially violent situations.
• Assisting members of the care team in delivering effective bedside care using appropriate techniques.
• Consistently delivering the best in customer service and patient care.
• Demonstrating respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.
• Championing Carilion's mission, vision, and values; complying with policies, procedures, ethical standards and code of conduct set forth by the company.
• Reporting directly to the Chief of Police and Security, maintaining productive and effective relationships with clinical care teams in the areas served.
• Demonstrating knowledge and skills necessary to provide equitable and culturally sensitive care to patients of all ages served in the assigned units.

• Education:
  
  High School Diploma or equivalent. Degree in criminal justice or related field training preferred.
• Experience:
  
  Minimum of three (3) years experience in security or behavioral health. Five (5) years of security, public safety or law enforcement preferred.
• Licensure, certification, and/or registration:
  Achieves or presents certification in system required de‑escalation tactics prior to completion of orientation.
• Life Support: BLS required.
• Other
  
  Minimum Qualifications:
  
  Demonstrates capability for problem solving, decision making, sound judgment, appropriate assertiveness; adaptable, open to change and able to work effectively in ambiguous situations; ability to work well under pressure with ease and composure essential.

• Comprehensive Medical, Dental, & Vision Benefits
• Employer‑Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Carilion Clinic is an Equal Opportunity

Employer:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800‑599‑2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E‑Verify: https://(Use the "Apply for this Job" box below).-policies