Customer Support Representative

Customer Support Representative

Location: Chula Vista, CA

Job : #72130

Pay Range: $25-30 - W2 hourly

Duration: 12 months contract

We are looking to bring on a Customer Support Representative focused on global airline nacelle support and customer service. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

• Customer Support:
  Provide assistance to airlines, MRO facilities, and brokers regarding aftermarket spares orders and general customer service needs.
• Customer Portal Navigation:
  Offer support for the organization's global Spares and Technical Service Customer Portal.
• Communication:
  Respond to customer inquiries via phone or electronically, providing product and service information or addressing concerns.
• Credit/Invoice Management:
  Handle credit releases and invoice payment requirements.
• Order Processing:
  Process customer orders and quotes following Standard Work procedures; elevate queries as needed.
• Reporting:
  Generate daily reports to management to ensure business targets are being met.
• Continuous Improvement:
  Actively participate in improving organizational processes and quality.
• Record Maintenance:
  Keep accurate records of interactions and transactions using ERP systems, CRM MS Dynamics, and Salesforce.
• Logistics Coordination:
  Work with provisioning, shipping, and inventory teams to expedite or trace shipments.
• Customer Satisfaction:
  Deliver excellent customer support to ensure satisfaction.
• Product Knowledge:
  Maintain familiarity with the organization's products to provide accurate information.

Experience:

2-4 years in customer relationship management, order management, or high-profile customer support.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access), familiarity with MS Dynamics, TEAMS, and SAP (or equivalent).
• Continuous Improvement:
  Experience participating in process improvement initiatives.
• ERP Knowledge:
  Working knowledge of ERP systems and business applications.

US Citizen candidates only

401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here:
Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at