Customer Sales Support LL.US

Aftermarket Parts Customer Support Specialist

We are looking for a customer-focused, detail-oriented individual to support sales operations and deliver responsive service for aftermarket parts customers in Chula Vista, California. This long-term contract position works closely with airline customers, maintenance providers, and brokers to handle inquiries, process orders, and keep communication moving efficiently across the order lifecycle. The role is part of a high-performing team that helps maintain reliable global support while strengthening account relationships and customer satisfaction.

Responsibilities:

• Support airline customers, maintenance organizations, and brokers with aftermarket spares requests while providing dependable account assistance throughout the sales process.
• Respond to general customer questions, provide accurate product and service information, and guide users through available support resources and portal tools.
• Prepare and manage customer quotes and orders by following established procedures and routing specialized issues to the appropriate internal teams when needed.
• Monitor credit-related approvals and invoice payment matters to help prevent delays in order fulfillment.
• Record customer communications, transactions, and service activity accurately in CRM and business systems such as Microsoft Dynamics and Salesforce.
• Partner with provisioning, logistics, shipping, and warehouse teams to expedite deliveries, follow up on order status, and trace shipments when exceptions occur.
• Produce regular activity and output updates for management to support performance tracking and service goals.
• Contribute ideas for process improvement and support quality-focused initiatives that enhance service delivery and operational efficiency.