Porter, Entertainment & Gaming

Job Details

Job Location:

Chula Vista, CA 91910

Position Type:
Full Time Salary Range: $17.00 - $17.00 Hourly Job Shift: Day Porter

To maintain cleanliness throughout the property and provide assistance to the food and beverage staff in alignment with the mission and core values of the company.

Our mission is to provide a superior gaming and dining experience for all of our guests. As a Porter, you will have the most contact with the areas of the facility where our guests frequent during their gaming and dining experience.

• Presenting the Casino in a professional, attractive manner by maintaining a clean environment; includes keeping the gaming floor area clean; cleaning and maintaining all restrooms, picking up papers, trays, and recycle boxes from the Gaming Floor, and around the guests
• Assisting Bussers in cleaning the bar area
• Promote teamwork by circulating the gaming floor and dining room for maximum availability and assisting other team members, as needed
• Provide a fun, superior gaming and dining experience by establishing and maintaining a good rapport with guests to promote continued patronage
• Actively participate in safety training by making it a priority each day, takes a leadership role among peers by reporting unsafe practices or hazardous conditions to the CSM, Security or Casino Operations Manager
• Report to CSM or Security any individuals in the casino who appear to be underage, intoxicated, whose conduct appears to be illegal, or who poses a threat to the Company's operations

• Job Knowledge / Technical Skills
  - Thoroughly understands all aspects of the job; possesses practical hands-on experience; actively pursues relevant training opportunities and utilizes newly acquired knowledge to the benefit of the company and its customers.
• Guest Service
  - Manages difficult or emotional guest situations;
  Responds promptly to guest needs;
  Solicits guest feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Communication
  - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Responds well to questions; provides clear, concise, and informative responses.
• Team Work
  - The ability to work effectively with others, balancing the needs of the team and those of the individual;
  Gives and welcomes feedback; contributes to building a positive team spirit, building morale, and group commitments to goals and objectives. The ability to create and sustain effective intrapersonal relationships with team members.
• Judgment
  - Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• Motivation
  - Displays energy and vitality in performing daily responsibilities; sets and achieves challenging goals;
  Demonstrates persistence and overcomes obstacles;
  Measures self against standard of excellence.
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Attendance and Punctuality
  - Consistently shows up to work on time, and ready to work their entire shift; arrives and meetings and appointments on time.
• Appearance and Grooming
  - Consistently gives proper attention to personal hygiene; dresses to convey an excellent image of the company;
  Always follows dress standards for the position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or…