Water Quality Technician Lead

Job Description:
Water Quality Technician Lead
Position Title: Water Quality Technician Lead Employer: Innovative Attraction Management Location: Gaylord Pacific Resort and Convention Center Employment Type: Full-Time, Year-Round Compensation: Competitive Pay, Based on Experience (Rate TBD)
Job Summary: The Water Quality Technician Lead is responsible for overseeing water quality operations, regulatory compliance, and preventative maintenance of pools, spas, water features, and aquatic systems at the Gaylord Pacific Resort and Convention Center. Employed through Innovative Attraction Management, this leadership role ensures all aquatic facilities operate safely and in compliance with San Diego County, California State, and Cal OSHA/DOSH regulations.

The Water Quality Technician Lead serves as the primary resource for the Water Quality Technician team, providing daily leadership, training, scheduling support, quality control, accountability, and operational oversight. This position is responsible for directing daily operations, ensuring completion of all required inspections, testing, maintenance activities, and operational checklists, while holding team members accountable to company standards, safety requirements, and performance expectations.

In addition to performing water quality testing and maintenance, the Lead ensures tasks are completed accurately, efficiently, and in compliance with all applicable regulations while maintaining the highest standards of safety and guest satisfaction.

• Lead, mentor, and support Water Quality Technicians in daily operations.
• Assign and prioritize daily tasks to ensure all testing and maintenance responsibilities are completed.
• Provide hands-on training and coaching to new and existing team members.
• Monitor performance and ensure all work is completed according to company and regulatory standards.
• Conduct routine audits of water quality records, chemical logs, and operational procedures.
• Serve as the point of contact for water quality concerns during assigned shifts.
• Follow up with Water Quality Technicians throughout each shift to ensure all daily inspections, testing logs, maintenance tasks, and operational checklists are completed accurately and on time.
• Monitor and verify completion of all daily operational checklists, inspections, water quality logs, and maintenance assignments. Review completed checklists for accuracy, address deficiencies, and ensure corrective actions are taken when necessary.
• Hold team members accountable for performance, attendance, safety procedures, and operational standards. Provide coaching, counseling, performance feedback, and corrective action recommendations as needed while documenting and communicating concerns to management.
• Address performance deficiencies promptly through training, mentoring, and follow‑up to ensure compliance with company policies, regulatory requirements, and departmental expectations.

• Conduct and oversee daily water quality testing (e.g., pH, chlorine, alkalinity, temperature, and other required parameters) for pools, spas, and water features.
• Use testing equipment and interpret results to ensure compliance with San Diego County and Cal OSHA/DOSH regulations.
• Adjust chemical levels as needed to maintain safe and balanced water conditions.
• Verify the accuracy of testing performed by Water Quality Technicians.
• Monitor automated chemical control and monitoring systems.

• Ensure all water systems comply with San Diego County Environmental Health regulations and Cal OSHA/DOSH standards.
• Maintain accurate records of water quality tests, chemical usage, maintenance activities, and incident reports.
• Prepare and submit required reports to management and regulatory agencies as needed.
• Assist with inspections conducted by regulatory agencies.
• Stay informed of changes to applicable local, state, and federal regulations.

• Perform routine maintenance on pool equipment, including pumps, filters, chemical feeders, controllers, and circulation systems.
• Identify and resolve issues related to water…