PT Sales Associate

About Lovesac

We are a young-at-heart, fast-growing furniture company dedicated to helping people fill their homes with Total Comfort™. We design and innovate furniture solutions that are adaptable, washable, expandable, and delivered‑right‑to‑your‑door, allowing customers to live the life they want to live.

Our Designed for Life mission began with Sacs, a seat better than a classic beanbag, made with repurposed Durafoam and designed to reduce environmental impact while offering cloud‑like comfort. We expanded to modular Sactionals that can be endlessly rearranged to evolve with our customers. We aim to create truly adaptable, comfortable furniture that lasts a lifetime. At Lovesac, we foster a culture that encourages team members to think and dream big, promoting love, happiness, and positive impact in all aspects of our work.

As a Lovesac Sales Associate, you will use your ambition to create a welcoming and engaging in‑store experience, helping customers design our products to fit their style and space. If you are passionate about sustainability, enjoy building relationships, and are dedicated to delivering extraordinary customer experiences, join our Retail Team.

• Actively engage with customers using Lovesac selling techniques.
• Achieve personal sales goals and key performance indicators.
• Provide attentive service to all customers and build loyalty.
• Demonstrate strong product knowledge and effectively demo, assist, and educate customers.
• Guide customers from first interest to purchase, focusing on managing quotes, closing the sale, and maintaining relationships.
• Conduct customer outreach using company‑provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations, including opening and closing, inventory, exchanges, marketing, promotions, and ensuring compliance with company standards.
• Utilize company tools, sales data, and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety.
• Meet or exceed individual sales goals and key performance indicators.
• Perform other duties as assigned by management.

We value Top Ambition, winning together, conscious operations, doing less and doing best, love matters, willingness to sweep floors, grit, positivity, self‑awareness, self‑starting, insatiable learning, transparency, and customer‑centricity.

• Be 18 years or older.
• High‑school diploma or equivalent.
• Minimum of 1 year experience in retail or customer service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to use technology for sales and customer support, including product demonstration, assistance, and internal CRM systems.
• Support Lovesac’s omni‑channel experience by assisting in‑person at home stores, local stores, third‑party vendors, and remote customer service shifts.
• Willingness to travel as required to local stores, third‑party vendors, and occasional meetings.
• Demonstrate excellent judgment, integrity, and trustworthiness in handling financial transactions and customer data.
• Effective communication skills and ability to manage conflict reasonably and nonconfrontationally.
• Physical ability to move objects up to 75 pounds, assemble furniture, and perform repetitive actions such as bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, and climbing.

• Competitive hourly wage.
• Quarterly sales bonus payout.
• Flexible hours and remote shifts.
• Paid time off and holiday pay.
• 401K matching contribution.
• Health plan discount.
• Employee assistance program.
• Financial wellness tools.
• Associate discounts.
• Pet insurance.

Associates will be eligible to receive up to 26 hours of paid time off within our fiscal calendar year. Overtime and holiday pay are provided at 1.5 times the regular rate. Eligibility and terms for all benefits are outlined in Lovesac’s policy and plan documents. Pay varies by location,…