Exhibit Account Executive

Exhibit Account Executive

The Exhibit Account Executive is responsible for driving sales and managing the end-to-end coordination of exhibit booth programs, including custom builds, legacy exhibits, and rentals. This role focuses on soliciting new and recurring exhibit opportunities both on Heritage General Service Contractor (GSC) events and non-Heritage shows, serving as a strategic liaison between clients and internal departments.

By combining sales expertise with project coordination and internal collaboration, the Exhibit Account Executive ensures that all deliverables are executed on time, accurately documented, and aligned with client expectations.

Reports to:

Director of Exhibit Sales

Primary Responsibilities

• Proactively identify, quote, and secure new and repeat exhibit booth business for both Heritage-contracted and outside GSC events.
• Lead the sales process for custom, rental, and legacy booth orders including quoting, documentation, and order tracking.
• Accurately enter and maintain client orders and sales records in Salesforce and Boomer, in accordance with Heritage Standard Operating Procedures (SOP).
• Actively participate in pre-show planning meetings and collaborate with design, estimating, production, operations, and project management teams.
• Respond to and manage incoming inquiries via the shared exhibits email box.

Additional Responsibilities

• Contribute to targeted email campaigns that promote Heritage Exhibit offerings.
• Follow all steps in the Exhibits SOP Checklist; when deviations from SOPs occur, document issues and suggest improvements to the process team.
• Ensure client expectations are exceeded and all project stakeholders experience successful delivery.
• Coordinate labor calls; perform on-site visits when necessary to confirm readiness and eliminate uncertainties.
• Take full ownership of challenges, escalate as needed, and maintain a solutions-driven mindset.
• Promote a respectful, upbeat, and forward-looking team environment. Support and value each team member's unique contributions.
• Manage and update exhibit sales tracking tools, show grids, and related spreadsheets to ensure visibility and alignment.