Event Technician, Audio Visual - Gaylord Pacific at Encore Chula Vista, CA

Event Technician, Audio Visual - Gaylord Pacific job la Vista, CA.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

• Equipment Operation
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service
  • Strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
• Technical Ability
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge
  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • Completes order entries in Navigator, as needed.

• High School Diploma required. Associate's degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver's license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy

• Hotel
  • Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
  • The working conditions will vary between moderately quiet to noisy volumes.
  • Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
  • Team members may be asked to work in multiple hotel locations.
  • Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.
  • Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
• Warehouse
  • Work is performed at event venues as well as in a warehouse environment.
  • Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.
  • When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
  • The working conditions will vary between moderately quiet to noisy volumes.
  • Team members may use high-end audio visual equipment and electrical components.
  • Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

• Occasionally:
  • Peripheral Vision
  • Carrying 51-100 lbs.
  • Pushing/Pulling Over 100 lbs.
• Frequently:
  • Color Vision
  • Depth Perception
  • Lifting 16-50 lbs.
  • Carrying 16-50 lbs.
  • Pushing/Pulling 16-50 lbs. & 51-100 lbs.
• Continuously:
  • Close Vision
  • Distance Vision
  • Hearing
  • Lifting 0-15 lbs.
  • Carrying 0-15 lbs.
  • Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:

• 0-1 hours/day:
  Climbing
• 2-3 hours/day:
  Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
• 4-5 hours/day:
  Standing, Walking, Grasping

Hourl…