Family Development Associate

Family Stabilization Program Coordinator

SBCS (formerly South Bay Community Services) transforms communities to support the well-being and prosperity of children, youth, and families. For more than 50 years, we've worked throughout San Diego to provide safe shelter, transitional housing, intervention prevention programs, mental health support, and many other services that meet the ever-changing needs of our communities.

Our organization is dedicated to offering high-quality services and ensuring all services align with the community's needs. To best serve our communities, SBCS partners with various grassroots organizations throughout California to develop innovative strategies that enhance services, empower clients, and ensure that culturally appropriate and trauma-informed care is offered. SBCS provides a wide range of services tailored to meet each client's unique needs.

At SBCS, our client-centered approach highlights the importance of respect, empathy, and compassion when interacting with all community members.

SBCS is home to a committed team of 470 dedicated employees and volunteers who diligently serve all of San Diego County. Having offered services for 52 years, SBCS is committed to providing hope and support for numerous young children, individuals, and families facing adversity. With an annual budget of $68 million, SBCS continues to be a beacon of assistance in the community.

SBCS offers competitive pay and additional benefits for full-time employees, including generous vacation time, holidays, health, vision, dental, flexible spending accounts, an employee assistance program, discount programs, public service forgiveness loan, and an excellent retirement plan with matching contributions.

Under the supervision of the Family Stabilization Program Coordinator & Program Director, the Family Development Associate (FDA) is responsible for performing a variety of activities to implement the Family Stabilization Program which connects families and individuals experiencing homelessness with resources and services to help meet their basic needs and establish housing plans. Services include supporting clients in locating permanent housing, connecting clients to rental assistance programs, and one-on-one case management to reduce and end homelessness in our community.

Family Stabilization is committed to providing services that are trauma-informed, strength-based, person centered and empowerment oriented. Services will be in keeping with agency goals, objectives, mission and style and provided within a team framework.

Duties:

• Provide case management, crisis intervention and safety planning support to individuals and families experiencing homelessness, including assistance with accessing services, increasing income, and finding employment
• Conduct strengths-based assessments and develop service plans with clients.
• Ability to handle case sensitive information.
• Help clients find stable housing, including interim support such as emergency shelter
• Develop and implement case plans that focus on housing, income and health
• Build relationships with clients, provide guidance and support and help them resolve basic needs and homeless experience
• Work with other agencies and programs to refer clients for services and coordinate client care
• Act as a client advocate to negotiate with individuals, programs, and landlords on behalf of clients
• On occasion engage with clients outside of the office, conduct meetings with clients in parks, libraries, clinics, etc. (SBCS provides mileage reimbursement).
• Complete programmatic, data entry, quality assurance, and billing reports on a variety of software programs and required databases as requested and/or required.
• Conduct new client orientation
• Possess and maintain relationships and strong communication with community partners and landlords
• Develop and maintain outreach and linkages to appropriate services in the community.
• Collect data, input case notes, and maintain case records and client files in required databases as required by SBCS and its funding sources.
• Organize and update referral systems
• Attend and participate in staff & team meetings.
• Attend all agency required meetings and trainings
• Other duties as assigned

Requirements:

• High school diploma or GED equivalent, required. Bachelor's degree in social science, psychology or related field preferred.
• Work or lived experience (either self or family) with homelessness or housing instability, highly desirable
• Bilingual English/Spanish preferred.
• Maintain all case files following confidentiality guidelines.
• Intermediate or advanced knowledge in Microsoft Excel, Access, Word, PowerPoint and Outlook.
• Demonstrated leadership and problem-solving abilities, training skills, creativity, and public speaking.
• Ability to provide quality trauma-informed services in a fast-paced environment, specializing in crisis intervention and de-escalation, motivational interviewing, and Seeking Safety.
• Ability to (re) prioritize and multi-task is a must.
• Demonstrate initiative,…