Rental Coordinator - HOLT Industrial Rentals

Rental Coordinator - HOLT Industrial Rentals

Department: Holt Industrial Rentals (HIR)

Employment Type: Full Time

Location: HIR - SA-Cibolo

This position is responsible for communicating and supporting customers, sales and operations teams on project details including delivery, service, and/or logistics for all rental projects. While working closely with operations management to coordinate and execute incoming rental projects for the local geography to achieve rental revenue goals for the local branch.

The incumbent is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.

• Coordinates rental projects including processing rental quotations, reservations and contracts, delivery and equipment or labor logistics.
• Establishes new rental and sales accounts as needed.
• Supports local branch operations in equipment service coordination.
• Coordinates internal and external delivery trucks and manages customer expectations regarding delivery.
• Warm calls on lost and/or dormant accounts to retain business.
• Distributes promotional literature to customers and assists with sales and marketing initiatives to increase market share.
• Formulates bids on new and existing jobs and projects.
• Receives customer orders and serves as the customer contact point.
• Generates a referral network to assist in increasing the client base.
• Aids in implementing, sustaining, and developing quality improvement processes that focus on safety, financials, operations, and customer service.
• Maintains records of sales or other business transactions.
• Requires regular and punctual employee attendance.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

• Knowledge of applicable accounting principles, budget preparation, and business acumen.
• Demonstrated knowledge of specialty rental industry.
• Proficient with MS Office Word, Excel, Outlook, etc. Rental Man (Wynne) knowledge strongly preferred.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Exceptional attention to detail.
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
• First‑class organizational, multi‑tasking, and time management skills, deadline oriented.
• Understands written sentences and paragraphs in work‑related documents and communicates effectively in writing as appropriate for the needs of the audience.
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately.
• Ability to work independently and within a team in a fast‑paced, high‑volume environment with emphasis on accuracy and timeliness.
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.

Education and Experience:

• Minimum of three years of work‑related skill, knowledge, or experience is required. Five years or more preferred.
• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred.
• Valid driver’s license required.

Supervisory Responsibilities: None.

Travel: Up to 10% expected.

Physical Requirements:

• Position involves extended periods in a stationary position; occasional movement inside the office to access office machinery, file cabinets, etc.
• Communicates with others, must be able to exchange accurate information.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines.

Work Environment:

• Job performed in a retail and office environment; exposure to computer screens, noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions.
• Frequently works at a fast pace with unscheduled interruptions.