Financial Center Manager

Pen Fed is hiring a Financial Center Manager to work onsite at our Cibolo, Texas branch. The primary purpose of this job is to manage a Financial Center team of less than ten (10) full time employees or manage a single Financial Center. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better.

This position will develop are financial center team(s) to provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. In addition, the incumbent will be responsible for the day-to-day performance and overall management of the Financial Center.

Equivalent combination of education and experience is considered.

• Bachelor’s Degree is required.
• Minimum of four (4) years’ related work experience in a management capacity in a financial institution required.
• Minimum of two (2) years of demonstrated experience building, leading, managing and coaching a team.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience in mortgage, retail or hospitality.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Valid Notary Public, preferred.
• Bilingual-Spanish preferred.

This position will supervise employees.

There are no additional certifications required.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Ability to travel to various worksites and be on-call may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Manage and oversee daily operations of the Financial Center which includes but not limited to performance management, goal achievement, and teammate development.
• Collaborate effectively to achieve results; building and nurturing strong relationships along the way.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for members based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently and is comfortable engaging all members.
• Ability to learn and adapt to new information and technology platforms.
• Apply strong critical thinking and problem-solving skills to meet member’s needs.
• Follow established processes and guidelines in daily activities to do what is right for members and the credit union, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity with the ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Interpret performance and operational results, find opportunities to drive success and hold others accountable to results.
• Maintain a high level of knowledge regarding Pen Fed products and services, to include policy/procedures and resources; assists team with complex member needs, to include explanation of loan decisions, and working with other departments to resolve issues.
• Maintain high level of expertise in running all internal Pen Fed systems or platforms to include but limited to Sales Force, Pen Teller, Knowledge, Hogan, inbound calls network, etc.
• Actively networks within fields of membership to include local community, military installations, and affiliated partners to grow brand awareness.
• Provide support to other Financial Centers to include working weekends and/or extended hours as required to operate the business.
• Assist with any internal, external, or Marketing initiatives that support the enhancement of our business.
• If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents.

This role is responsible for ensuring business continuity.