Discharge Coordinator

Location:

Remote

Employment Type:

Full-Time / Non-Exempt

• Full-Time, 40 hours per week
• Typical business hours
• Additional hours may be required based on business needs

At Reliable Medical, our mission is simple:
Improving Each of the Lives We Serve.

We are a growing, mission-driven organization dedicated to improving lives through exceptional service, innovation, and operational excellence.

Reliable Medical is a growing, mission-driven organization dedicated to improving lives through exceptional service, innovation, and operational excellence.

Our culture is built on six core values:

• Client Focused
• Growth Mindset
• People First
• High Standards
• Team Oriented
• Ethical & Compliant

We are a fast-paced, growth-oriented organization where employees are challenged to grow, supported in their development, and empowered to make a meaningful impact.

The Discharge Coordinator plays a vital role in supporting the Discharge Sales Team and key accounts. This role involves managing incoming orders, coordinating essential documents, verifying equipment qualifications based on insurance guidelines, and ensuring medical necessity standards are met for each patient. The work directly supports the efficiency and impact of the sales team, and the quality of care provided to clients.

• Utilize Parachute to communicate with accounts and collect necessary documentation.
• Partner closely with sales representatives and key accounts to provide seamless support, ensuring all client needs are met promptly and efficiently.
• Respond promptly to equipment requests, ensuring responses are delivered within the hour to maintain high customer satisfaction.
• Determine qualifications based on insurance guidelines and assess medical necessity to ensure compliance and appropriate patient care.
• Manage and prioritize patient needs, meeting critical deadlines to ensure timely delivery of services and equipment.
• Coordinate discharges in collaboration with accounts, patients, families, and Sales Representatives to ensure smooth transitions and continuity of care.
• Serve as a point of contact on Reliable’s dedicated referral hotline, ensuring support for all inquiries and providing accurate information.
• Maintain accurate and up-to-date records of all transactions, communications, and activities related to patient care and equipment management.
• Assist in the development and implementation of process improvements to enhance operational efficiency and customer satisfaction.
• Provide training and support to new team members to ensure consistent service quality and adherence to company policies.
• Practices and adheres to all HIPAA, HQAA, and compliance rules and regulations.
• Attend educational workshops as needed or assigned.
• Performs other duties as assigned by management.

• High School Diploma or equivalent required.
• DME experience is a plus.
• Minimum of two years of experience in office administration or customer service, or a documentation role within the healthcare industry.
• Strong understanding of healthcare documentation standards and compliance requirements. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Detail-oriented, organized, and capable of managing multiple tasks and priorities in a fast-paced environment.

• DME experience is a plus.

• Analytical Thinking:
  Ability to analyze complex data and make informed decisions. Communication:
  Strong verbal and written communication skills for effective collaboration. Problem-Solving:
  Proactive in identifying issues and implementing solutions.
• Organizational
  
  Skills:
  
  Highly organized with the ability to manage multiple tasks and priorities. Team
  
  Collaboration:
  
  Works well with cross-functional teams to achieve common goals.
• Attention to Detail:
  Ensures accuracy and thoroughness in all tasks.
• Demonstrates strong technological skills and the ability to adapt to new software and systems quickly.

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Professional Development Opportunities
• Wellness Resources and Employee Support Programs
• Volunteer Time Off (VTO)
• Parental Leave
• Childbirth Leave
• Employee Recognition Programs
• Career Growth and Advancement Opportunities

Ability to sit, stand, and walk for extended periods.

Occasionally required to lift and move…