Customer Care Team Lead: Escalations & Coaching
Listed on 2026-10-07
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Customer Service/HelpDesk
Bilingual, Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
PLS Financial Services in Oak Brook, IL is seeking a Customer Care Team Lead to oversee escalated customer interactions, train staff, and ensure high quality service in a fast-paced environment.
You will analyze inquiries, coordinate with supervisors, and maintain records, with emphasis on first-call resolution and adherence to policies.
This role requires prior contact center leadership and flexibility to work evenings/holidays as needed, with opportunities for advancement.
We would love to welcome a new Customer Care Team Lead:
Escalations & Coaching to our organisation in Cicero, IL, United States.
As a Customer Care Team Lead:
Escalations & Coaching, you will play an important part at PLS in Cicero, IL, United States.
We invite applications for the Customer Care Team Lead:
Escalations & Coaching position located in Cicero, IL, United States.
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