Call Center Optimizer
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Customer Service/HelpDesk
Job Description & How to Apply Below
Allied Benefit Systems is seeking a Workforce Coordinator to monitor intra-day activity in a remote-capable, multi-channel call center. You will manage agent adherence, forecast staffing needs, and collaborate with leadership to meet service level goals and drive customer satisfaction.
The role requires 1–2 years in a call center and strong Excel skills, with experience in Nice in Contact CX One or similar scheduling software considered a plus.
Our group is growing, and we are hiring a Real-Time Call Center Optimizer in Chicago, IL, United States.
Learn more about the Real-Time Call Center Optimizer role in the description above.
We appreciate your interest in this position.
Join Allied Benefit Systems and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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