Courtyard Chicago Midway Airport - Front Desk Agent

Courtyard Chicago Midway Airport - Front Desk Agent
Address 6610 S Cicero Av, Bedford Park, IL, 60638
Compensation $17.00/hour

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

In Bedford Park, this hotel is half a mile from Chicago/Midway Airport and 10 miles from downtown Chicago. It offers a free 24‑hour shuttle service and a restaurant. Rooms at the Courtyard Chicago Midway Airport include a flat‑screen TV, work desk, and coffee maker. The T.G.I. Friday’s restaurant serves rich, contemporary cuisine for lunch and dinner. The hotel also has an on‑site Starbucks, where guests can enjoy hot and cold coffees and light snacks.

For recreation, the hotel offers an indoor swimming pool and a hot tub. Guests can also work out at the gym, which offers cardio equipment and free weights.