Principal Customer Engagement Specialist - Midwest Region; Touch Surgery Ecosystem​/Digital Technologies

Position: Principal Customer Engagement Specialist - Midwest Region (Touch Surgery Ecosystem / Digital Technologies)
We anticipate the application window for this opening will close on - 1 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Digital Technologies develops solutions that support perioperative teams through video management, data analytics, artificial intelligence, and surgical education platforms. Designed to integrate seamlessly into operating room workflows, these technologies help healthcare organizations enhance clinical collaboration, generate procedural insights, and advance surgical training across hospitals and health systems.

This field-based role supports customer accounts throughout the Midwest region and serves as a key partner to clinicians, operating room leadership, hospital administrators, and information technology teams. The position requires 75%+ travel within the territory.

Preferred candidate locations include Chicago, Illinois or Columbus, Ohio.

The Customer Engagement Specialist is a field-based partner to hospitals and health systems using Digital Technologies solutions. Success in this role requires a strong understanding of operating room environments, perioperative workflows, and the complexities of healthcare organizations.

Working closely with surgeons, nurses, OR leaders, administrators, residents, and IT stakeholders, this individual will support technology adoption, optimize workflow integration, and expand solution utilization across customer organizations. The role requires the ability to build relationships across perioperative teams while applying clinical workflow expertise, analytical thinking, and data-driven storytelling to influence stakeholders and drive meaningful outcomes.

A strong preference will be given to candidates who are comfortable leading analytical conversations, translating product usage data into actionable insights, and communicating compelling business and clinical narratives that support adoption and growth.

About the Touch Surgery Ecosystem The Touch Surgery Ecosystem includes a video management and data analytics platform powered by the DS1 computer, our first operating room device. The DS1 enables surgeons, OR team members, and trainees to securely access procedure videos shortly after surgery, using advanced AI algorithms to automatically process and upload content.

Our award-winning Touch Surgery application provides safe, accessible surgical training for surgeons and other healthcare professionals. Complementing this platform, Touch Surgery Livestream delivers best surgical practices directly to care teams anywhere in the world, creating an immersive learning experience that extends beyond traditional classroom and in-person training environments.

Primary Responsibilities Lead customer engagement activities across live accounts, building relationships with surgeons, nurses, operating room leaders, administrators, residents, information technology teams, and executive stakeholders.

Drive adoption and utilization by aligning Digital Technologies solutions to clinical workflows, operational priorities, and organizational objectives.

Analyze customer usage data and translate insights into action plans that improve adoption, retention, and account growth.

Facilitate customer business reviews and present outcomes, opportunities, and performance metrics to hospital stakeholders.

Partner with Sales teams…