Freeze Drying Technical Application Specialist

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Location:

Chicago, IL, US,  Irvine, CA, US, 92606 San Francisco, CA, US, . Boston, MA, US, .

SP Industries, Inc., an ATS company, has an exciting opportunity for a Freeze Drying Technical Application Specialist to join the team!

The Freeze Drying Technical Application Specialist, supporting our SP Vir Tis and Hull brand freeze dryers, serves as the organization’s subject-matter expert in freeze drying and lyophilization. This role partners with the sales team and customers to assess applications, recommend appropriate equipment and process solutions, conduct demonstrations, troubleshoot technical challenges, and provide pre‑and post‑sale support. The specialist also develops and delivers sales training and customer education, supports the creation of technically accurate marketing and sales tools, and works with Product Management, Marketing, Engineering, Service, and Quality to translate customer needs and market insights into product improvements and new solutions.

Location:

Remote USA (Major metros in following states: CA, IL, IN, PA, NJ, D.C., MD, VA, NC, MA)

RESPONSIBILITIES:

The Freeze Drying Technical Application Specialist will report to the Sr. Director, Lab Equipment Sales-Americas and be responsible for the following duties plus any additional tasks requested by the Sr. Director, Lab Equipment Sales-Americas, with a focus on providing freeze‑drying application expertise to our customers, the sales team, and product management:

• Serve as the primary technical applications resource for laboratory and pilot-scale freeze‑drying products, accessories, controls, and related vacuum and refrigeration systems.
• Partner with the sales team to understand customer samples, processes, throughput, quality requirements, and facility constraints, and translate those needs into appropriate system configurations and application recommendations.
• Participate in customer discovery calls, technical presentations, product demonstrations, site visits, and pre‑sale evaluations; clearly communicate freeze‑drying fundamentals, equipment capabilities, limitations, and value propositions.
• Provide application guidance on sample preparation, pre‑freezing, primary and secondary drying, endpoint determination, condenser and vacuum requirements, shelf temperature control, vial and bulk configurations, and selection of appropriate accessories.
• Troubleshoot customer application and process issues in collaboration with sales, technical support, service, engineering, and quality teams, distinguishing application challenges from equipment or service needs and driving issues to resolution.
• Partner with Marketing, Product Management, and Sales to develop and maintain technically accurate sales and marketing tools, including application notes, selection guides, presentations, product demonstrations, competitive comparisons, proposal content, frequently asked questions, training modules, webinars, videos, and customer‑facing case studies.
• Develop and deliver structured training for the direct sales team, channel partners, and service personnel on freeze‑drying fundamentals, SP product capabilities, application discovery, system selection, competitive positioning, product demonstrations, and effective communication of technical value to customers.
• Support product management by gathering and synthesizing voice‑of‑customer feedback, monitoring application and market trends, evaluating competitive offerings, and identifying unmet needs and opportunities for product enhancements or new products.

• Contribute application requirements and technical expertise to new product development, product validation, launch…