Strategic Account Manager; SAM

Planned Packaging of Illinois Corp. (PPOIC) is a national master distributor of packaging materials and equipment, supported by two pallet manufacturing facilities in Memphis, TN and Rocky Mount, NC. The organization proactively manages the entire packaging supply chain, from sourcing and manufacturing through its trusted network to warehousing across millions of square feet nationwide. PPOIC provides consolidation services, pallet manufacturing, hold-to-release orders, and packaging consulting to help customers streamline operations.

The company focuses on minimizing lead times, maintaining product on its floors until release, and delivering an optimal balance of price, quality, and service. PPOIC is committed to supporting business growth through reliable packaging solutions and strong customer partnerships.

The Strategic Account Manager (SAM) is a full-time remote role responsible for managing and growing key customer accounts across PPOIC’s packaging and pallet solutions. The SAM will build and maintain long-term client relationships, act as a primary point of contact, and understand each customer’s operational and supply chain needs. Daily activities include developing account strategies, identifying growth opportunities, coordinating pricing and proposals, and collaborating with internal teams in sales, operations, and logistics to ensure on-time delivery and service quality.

The SAM will monitor account performance, analyze data related to lead times, inventory, and profitability, and proactively address issues to improve the customer experience. The role also involves preparing business reviews, supporting contract negotiations, and representing PPOIC’s value proposition to decision-makers in client organizations.

• Client relationship management and strategic account planning skills, including the ability to identify growth opportunities and maintain long-term partnerships.
• Experience in packaging, distribution, manufacturing, or supply chain environments, with practical understanding of warehousing, logistics, and inventory management.
• Strong communication, presentation, and negotiation skills, with the ability to work effectively with stakeholders at multiple levels.
• Analytical and problem-solving skills to interpret account data, pricing, and performance metrics and recommend actionable improvements.
• Proficiency with CRM tools and basic office software (e.g., spreadsheets, presentations, online collaboration platforms).
• Ability to work independently in a remote setting, manage multiple priorities, and travel as needed for key client visits and meetings.
• Previous experience in account management, business development, or sales, preferably in B2B environments.
• Bachelor’s degree in Business, Supply Chain, Marketing, or related field, or equivalent combination of education and experience.