Billing Specialist

Billing Specialist – Job Description

Department & Purpose

• Finance – Responsible for providing accurate, timely, and transparent accounting services and financial support; creates financial reports, leads budgeting and forecasting processes, manages payables, receivables, payroll, and tax payments/documents

Reports To

Director of Finance

Stakeholders

Internal:

• Officers
• Directors
• Other Managers
• Staff

External:

• Funders
• Vendors
• Customers
• People we Support
• Auditors
• 3rd Party System Providers
• Regulatory Entities

Employee Classification

Non Exempt

Summary

The Accounts Receivable/Billing Specialist is responsible for creating invoices and credit memos for customers. This includes processing customer invoices, overseeing the reconciliation of customer account balances and maintaining organized financial records of invoices and other documents.

Essential Functions

• Process all electronic billing to state, county and local government agencies
• Process all third party, resident rent and private pay invoices
• Process transactions and perform accounting duties such as account maintenance, recording entries and reconciling accounts
• Establishes and maintains relationships with new and existing customers, funders and vendors
• Communicates with clients and customers to request payment and arrange payment plans
• Process payments from customers in a timely and accurate manner while adhering to agency procedures. Maintains accounting databases and spreadsheets, updating information as needed; updates client accounts based on payment or contact information
• Models The LADD Way (TLW) to ensure performance aligns with TLW and departmental policies and practices
• Represent LADD in a positive manner as appropriate
• Keeps up-to-date on all relevant training and certifications

Additional Responsibilities

• Back-up other specialists as necessary
• Create adhoc financial reports as necessary

Education/Skills & Experience

• High school diploma or equivalent required
• A minimum of 1 year billing experience, preferably with a home care service agency
• Knowledge of I/DD Waiver billing
• Proficient with spreadsheets, and familiarity with applicable bookkeeping application platforms
• Outstanding organizational ability with great attention to detail
• Experience with Brittco helpful
• Customer service skills required

Work Environment & Physical Demands

• Work schedule will normally be Monday through Friday and may include occasional evenings to meet deadlines
• Job will include being in an office environment as well as remote sites; and may require travel to other locations