Customer Service Representative - MPC

Horizons Incorporated is an employee-owned company that develops, manufactures, and installs product identification and asset tracking labels that help our customers automate maintenance, inspections, and other business operations.

Our technology is utilized in a wide array of high-value applications, including the F-35 Fighter, Boeing Jets, Wal-Mart stores, US Navy ships, the International Space Station, and even the gas meter right outside your home.

As an employee-owned company (ESOP), our employees share in the success of our businesses by generating value for our customers.

We operate through four business units (, , , and ) that serve a global customer base across North America, South America, Europe, Australia, and Asia through our locations in Cleveland, OH, Cincinnati, OH, and Bristol, UK.

Horizons' offers competitive benefits, including employee ownership, 401k matching, a quarterly performance bonus plan, and Horizons Fridays.

For more details and current job openings, please visit our company website at

Job Overview: The Customer Service Representative position supports daily office and customer service operations by processing orders, responding to customer inquiries, maintaining records, and performing general administrative and clerical duties to ensure efficient workflow and high-quality customer service.

Objectives:

• Ensure accurate and timely processing of customer orders, invoices, and returns.
• Provide responsive and professional customer service via phone and email.
• Maintain organized and up-to-date files and records.
• Support overall office operations through clerical and administrative assistance.
• Contribute positively to team productivity and workplace collaboration.

Responsibilities:

• Prepare, enter, and process incoming and outgoing customer orders.
• Answer phone and email inquiries regarding order status, tracking, shipment dates, and delays.
• Handle customer pricing questions and manage customer portals.
• Prepare invoices and process MRR and product returns.
• Perform receptionist duties including answering and routing calls and taking messages.
• Type, prepare, and send customer quote letters.
• File and maintain office documents and records.
• Sort and distribute incoming mail; prepare and send outgoing mail.
• Order office supplies and materials as needed.
• Perform other administrative and clerical duties as assigned.

Qualifications:

• Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
• Strong attention to detail with effective time management and organizational skills.
• Ability to work independently while also functioning effectively in a team environment.
• Professional verbal and written communication skills.
• Resourceful, self-motivated, and adaptable to changing priorities.
• Willingness to assist with a variety of tasks to support team operations.

Physical Requirements:

• Ability to sit for extended periods while performing computer and phone-based work.
• Ability to stand, walk, bend, and reach as needed for filing, mail handling, and office supply management.
• Ability to lift and carry light to moderate office materials and supplies.
• Sufficient manual dexterity to operate standard office equipment such as phones, computers, printers, and filing systems.

Horizons Incorporated is an Equal Opportunity Employer M/F/Disability/Veteran.