Project Coordinator

Position Summary

The Project Coordinator is a key member of the Client Experience (CX) team, responsible for supporting our Project and Client

Success Managers to ensure the seamless delivery of services to our clients. This role is central to our mission of creating a worldclass client experience by ensuring projects are executed efficiently, on time, and within budget.

The ideal candidate is a highly organized, detail-oriented individual who thrives in a fast-paced, collaborative environment and is

passionate about contributing to a culture of continuous improvement.

Responsibilities:

• Project Support & Coordination:

• Act as the central coordination point for multiple projects, assisting Project Managers with scheduling,

resource allocation, and tracking project deliverables.

• Liaise with clients to identify and confirm project requirements, provide status updates, and ensure all

client needs are met in a timely manner.

• Monitor project progress and handle any issues that arise, escalating to the Project Manager as needed.

• Documentation & Reporting:

▪ Create and maintain comprehensive project documentation, including project plans, meeting minutes,

action items, and status reports.

▪ Track project budgets and resource time entries, ensuring data accuracy in our core systems.

• System Management:

▪ Utilize our core business systems, Salesforce and Certinia (PSA), to monitor project progress, track

financials, and manage project data.

• Process Improvement:

▪ Actively participate in our new CX operating model, supporting our Process Champions by helping to

identify process gaps and contributing to the development of new, more efficient workflows

• Other duties as assigned.

Qualifications:

• 2+ years of proven work experience as a Project Coordinator or similar administrative role.

• Solid organizational skills, including exceptional attention to detail, multitasking and time-management.

• Strong client-facing and interpersonal communication skills.

• Experience with project management tools, direct experience with Salesforce or a similar PSA tool is highly preferred.

• A proactive, problem-solving mindset with a desire to learn and grow within the project management field.

• Ability to work effectively in a flat, collaborative team structure where empowerment and direct partnership are

valued.

Physical Requirements:

• Prolonged periods sitting at a desk and working on the computer.

• Occasional liftin pushing, pulling up to 15 lbs.

• Hybrid position: in-office and remote workdays.

Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.