Clerical Assistant

Welcome to Western & Southern Financial Group – Our focus on creating value for our customers through everything we do is foundational to who we are. We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Southern a career destination.

135 years of operating history;

• Born as a modest, door-to-door life insurance business and built to last forever
• Ranked 314 on Fortune 500
• Ranked No. 29 among Fortune 500 companies as a best company for career growth
• Award winning Talent Development Team
• Top 10 for Top Spouse Employer and Military Friendly Employer in 2023
• We consider Cincinnati the best place to live, work and celebrate life – that is why we are committed to doing good for our community

We are building our company to thrive and provide value to our customers, business partners and associates over the long term. To accomplish this, we look for professionals who embody our culture of integrity, top-notch performance, collaboration and teamwork. We are committed to hiring and developing associates who are driven to excel, have a strong work ethic and use astute, fact-based and ethical judgment in decision‑making.

The Clerical Assistant opens, sorts and distributes incoming mail via electronic workflow system for the Benefits department. Applies the correct indexing schema to each document, assigning member number, name, document type and workflow folder. Creates and maintains all healthcare provider records in the Facets claim processing system. Associate must make decisions on a daily basis to match existing provider records or to create a new record.

• Ensures that all documents are indexed correctly according to the appropriate document type and workflowed to the correct department staff.
• Reviews, matches or creates provider file records in the Facets medical claim processing system within the established time service and quality guidelines.
• Ensures that provider records are of the highest quality for proper payment and benefit processing. In cases of record discrepancies, the Clerical Assistant will review and call providers for correct provider record content.
• Provides excellent customer service to internal customers to include answering questions on images, documents, rescanning or reindexing the documents and correcting provider records per department associate request.

To view the full job description please visit – https://care

• Comprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, Fertility, maternity/caregiver & parental leave, and more!
• Retirement solution with our 401(k) savings AND pension plan!
• Paid time off that increases with tenure.
• Tuition Reimbursement
• Subsidized affordable parking
• On-site Cafeteria and fitness center (including sports leagues)
• On-site Registered Nurse
• Career Coaching/Mentoring
• Individualized development plans and career pathing

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