Campaign Operations Specialist

At United Way of Greater Cincinnati, we’re looking for passionate professionals who want to use their talents to make a lasting impact and help build a stronger, more resilient community.

When you join us, you’ll become part of a team that boldly challenges the status quo to drive equity and empower communities. We believe in the power of collective action; working together to dismantle barriers and rebuild systems for lasting impact.

Diversity is our strength, and we embrace it to spark transformation — where everyone can overcome challenges, belong and thrive. With a balance of urgency and vision, we respond to immediate needs while crafting innovative, long-term solutions. We co‑create sustainable change together with those living with the challenges that we aim to solve.

Position: Campaign Operations Specialist

Location: Cincinnati, OH

Job : 541

# of Openings: 1

United Way of Greater Cincinnati is seeking a Campaign Operations Specialist to assist in the coordination of the processing and oversight of campaign processing results.

• Review imports from Stratus Live, Goodworld and all third‑party processors for duplications and missing GAUs and verify data for pledge processing. Resolve any discrepancies before entering in CRM.
• Monitor the 5/3 lockbox for pledge processing batches and process accordingly.
• Process Service tickets submitted by the AR specialists, set up or adjust Opportunities as needed for AR processors to apply received payments.
• Train seasonal staff on data entry procedures and account maintenance.
• Research donor pledge and designation information.

• Communicate and provide pledge information and acknowledgement reports to partner agencies and other United Ways and their partner agencies.
• Maintain updated agency information and vetting of agencies.
• Maintain agency designation codes and donor choice contacts in pledge processing system.
• Verify qualified partner agencies in I guide prior to annual Campaign year kick off for designations.
• Submit UWGC raised reports for other LUWs to MMRS annually.
• Maintain and update Pledge Processing policies and procedures as needed.

• Reconcile all workplace Campaigns.
• Identify process problem areas and recommend resolutions.
• Maintain production workflow scorecard on monthly processing and reporting on open to be processed position.

Competencies: Accountability, Integrity-Organizational Commitment, Communication Skills, Initiative, Detail Oriented, Technologically Proficient, and Time/Project Management

• Interacts with team members at all levels of the organization, UWGC donors, staff of other United Ways and agency partners.

• High school diploma with some college preferred.
• Proficiency in basic Microsoft Word and intermediate Excel.
• Salesforce – CRM experience preferred.
• Minimum three years working in an office with some decision‑making experience in the areas of data processing and customer service.

• Normal office environment with little exposure to dust, noise, temperature, and the like.
• In office 5 days a week, Monday‑Friday, 8:30 a‑m – 4:30 p‑m.
• Extended viewing of multi‑computer monitors.

$45,000 per year / $23.00 per hour plus competitive benefits package.

• Generous paid time off including vacation, personal, sick, and holiday time.
• Medical, Dental, Vision, Life Insurance, 403(b) plan with company match.
• Short‑Term & Long‑Term Disability Insurance.
• Employee Assistance Program and access to other free health programs.
• Community volunteer opportunities.
• Professional development and training opportunities.