PT Customer Service Substitute

POSITION SUMMARY:

The Customer Service Substitute provides support in the absence of regular staff by interacting directly with customers and performing a variety of tasks, primarily related to the circulation of materials. This position is responsible for working at multiple locations throughout the Library system for prearranged shifts as well as last-minute shifts. The hours worked will vary from 0 to 29 hours per week.

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Shelves returned materials.
• Searches for requested materials.
• Assists customers with various technologies.
• Assists customers with resumes, job searches, internet use and basic computer usage.
• Performs readers’ advisory and reference services.
• Refers customers to location leadership as appropriate.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities, and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library’s workplace expectations, attendance and punctuality, drug‑free workplace, harassment in the workplace, and other employment‑related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

• Skill in customer service.
• Ability to work on an emergency or as‑needed basis.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

• Education:
  
  High School diploma or equivalent is required.
• Certifications or licensure:
  None.
• Years of relevant experience:
  None.
• Years of experience supervising:
  None.
• Must agree to work at a minimum of five library branches.
• Must work a minimum of 8 hours per month after introductory training requirements have been met.

The hours worked will vary from 0 to 29 hours per week, depending on how many shifts you take.

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community. We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.