Campaign Processing Specialist

United way of Greater Cincinnati is seeking a Campaign Operations Specialist to assist in the coordination of the processing and oversight of campaign processing results.

• Review imports from Stratus Live, Goodworld and all third-party processors for duplications and missing GAU’s and verify data for pledge processing. Resolve any discrepancies before entering in CRM.
• Monitor the 5/3 lockbox for pledge processing batches and process accordingly.
• Process Service tickets submitted by the AR specialists, set up or adjust Opportunities as needed for AR processors to apply received payments.
• Train seasonal staff on data entry procedures and account maintenance.
• Research donor pledge and designation information.

• Communicate and provide pledge information and acknowledgement reports to partner agencies and other United Ways and their partner agencies.
• Maintain updated agency information and vetting of agencies.
• Maintain agency designation codes and donor choice contacts in pledge processing system.
• Verify qualified partner agencies in I guide prior to annual Campaign year kick off for designations.
• Submit UWGC where raised reports for other LUW’s to MMRS annually.
• Maintain and update Pledge Processing policies and procedures as needed.

• Reconcile all workplace Campaigns.
• Identify process problem areas and recommend resolutions.
• Maintain production workflow scorecard on monthly processing and reporting on open to be processed position.

Accountability, Integrity-Organizational Commitment, Communication Skills, Initiative, Detail Oriented, Technologically Proficient, and Time/Project Management

Interacts with team members at all levels of the organization, UWGC donors, staff of other United Ways and agency partners.

• High school diploma with some college preferred.
• Proficiency in basic Microsoft Word and intermediate Excel.
• Salesforce - CRM experience preferred.
• Minimum three years working in an office with some decision-making experience in the areas of data processing and customer service.

• Normal Office environment with little exposure to dust, noise, temperature, and the like.
• In office 5 days a week, Monday
  - Friday, 8:30a-4:30p.
• Extended viewing of multi computer monitors.

$45,000 per year/ $23.00 per hour plus competitive benefits package.

• Generous paid time off including vacation, personal, sick, and holiday time.
• Medical, Dental, Vision, Life Insurance, 403b plan with company match.
• Short-Term & Long-Term Disability Insurance.
• Employee Assistance Program and access to other free health programs.
• Community volunteer opportunities.
• Professional development and training opportunities.